Experience with incident management methodologies (ITIL)
Adhered to defined KPI’s and SOP’s
Technical skills
Experience with event logging & network monitoring tools such as Solarwinds , Netcool , LibreNMS , ThousandEyes , Extra Hop & Splunk
Deep understanding of the OSI model.
Solid knowledge of TCP/IP
Experience with packet captures and analysis with Wireshark.
Experience with Firewalls such as Cisco ASA/Checkpoint Firewalls
Conduct layered isolation at network and application tiers to mitigate operational issues.
Key skills for L2 protocols are Spanning Tree modes PVST+, RSTP, LACP, 802.1q, VTP, VLAN, ARP and understanding of DTP, LLDP, CDP, PAgP
Key skills for L3 network protocols are HSRP, NAT, OSPF, BGP, MP-BGP, DMVPN
Additional protocols to support services/management for both network and end users such as IPSec, DHCP, DNS and authentication such as Radius/TACACS.
General networking and security troubleshooting (Firewalls, LoadBalancers, Proxies , Routing & Switching)
Basic Scripting and development skills with knowledge of regular expressions
Familiarity with key events on common IT platforms
Basic understanding of Microsoft technologies, e.g. AD, Windows Server, Hyper V, Exchange, O365, SQL Server, Microsoft Dynamics, IIS, Azure and web hosting
A big plus if you have experience in the following areas
Experience with any of Checkpoint, Fortinet & Cisco ASA Firewalls.
Cisco Nexus Switches and technologies
Experience with F5 load balancers and Zscaler Proxies.
Fundamental certification in any of any Azure, GCP or AWS.
Who we are looking for
Excellent troubleshooting follow-up & cross-team collaboration skills.
Engaging with key stakeholders to configure tailored monitoring solutions, dashboards and alerts.
Excellent analytical and problem-solving skills.
Strong communication and collaboration skills. Ability to work independently and as part of a team.
Share knowledge and mentor junior resources.
SRE Mindset – Being proactive rather than reactive Natural bar-raiser: curious and passionate, with a desire to continuously learn more
Simplify, clearly and succinctly convey complex information and ideas to individuals at all levels of the organization
Keen Diligence and meticulous attention to detail are key skills, along with the ability to multi-task and prioritize work appropriately
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
