The Last Mile Site Manager serves as the primary point of contact for operational issues and is expected to take ownership of delivery performance, communication, and issue resolution.
Key Responsibilities
1. Daily Delivery Operations
Monitor daily delivery routes, driver progress, and completion.
Ensure deliveries are completed within scheduled customer time windows.
Identify and resolve delivery delays, missed stops, and service failures.
Coordinate with third-party transportation contractors (3PLs).
Ensure adequate truck and driver capacity to support daily volume.
2. Routing & Dispatch
Review and validate routes using FarEye and DispatchTrack.
Work with routing teams to optimize delivery sequences.
Identify geographic challenges, excessive mileage, and inefficient routes.
Review co-mingled routes and ensure operational feasibility.
Verify all orders are properly routed and released for delivery.
3. Store Relationships & Field Visits
Conduct regular store visits and driver ride-alongs.
Build strong relationships with Store Managers, Assistant Store Managers, and Back-End Supervisors.
Address store concerns proactively before they escalate.
Ensure stores receive timely updates regarding delivery challenges.
Identify opportunities to improve the customer delivery experience.
4. Performance & KPI Management
Monitor On-Time Delivery performance.
Track delivery completion rates and service failures.
Support improvement of LTR (Likelihood to Recommend) scores.
Review early arrivals, late deliveries, and customer complaints.
Develop corrective action plans for underperforming stores and contractors.
5. Contractor & Driver Management
Maintain daily communication with transportation contractors.
Address driver performance, attendance, and professionalism.
Ensure compliance with safety and operational requirements.
Monitor truck availability, equipment issues, and capacity gaps.
Escalate contractor performance concerns when necessary.
6. Communication & Reporting
Provide daily operational updates to leadership.
Escalate critical issues with clear facts and recommended solutions.
Participate in daily performance and operational calls.
Maintain accurate reporting on delivery performance, routing, and capacity.
Follow up on outstanding issues until fully resolved.
Daily Expectations
Review assigned markets and delivery performance each morning.
Monitor active routes and address exceptions throughout the day.
Maintain consistent communication with stores and contractors.
Conduct field visits or ride-alongs as directed.
Review next-day routing and confirm operational readiness.
Provide leadership with timely updates and escalations.
Qualifications & Skills
Strong communication and problem-solving skills.
Ability to manage multiple stores and priorities simultaneously.
Experience in transportation, logistics, or last-mile delivery preferred.
Strong organizational and time-management abilities.
Comfortable working in a fast-paced operational environment.
Proficiency with Microsoft Teams, Excel, and delivery management systems.
Willingness to travel between assigned stores and operational facilities
Company Benefits
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range
$70,000-$75,000*
The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
#INDEED
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
