Key Responsibilities
Leadership Responsibilities
Give, Receive, and Share Information: Facilitate consistent team and individual communication in order to ensure collective knowledge to all members of the team and business partners.
Inspire Your Team: Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable to the highest standards.
Lead By Example: Exemplify our client-first service model in all interactions, hyper-personalize your approach to building relationships with colleagues, clients, and visitors. Drive for results with insight and intuition.
Leverage Strategy to achieve KPIs: Be the subject matter expert for your team by analyzing the business, developing strategies to drive KPI success, delegating, and celebrating progress towards the goals. Create and execute store-level event strategies to drive incremental sales.
Consistently Train and Develop Your Team: Utilize coaching skills, empathy, performance management, and continuous improvement strategies to involve your direct reports in their own success. Proactively self-learning while collaborating with the team to cultivate a growth mindset.
Actively Recruit Top Performers: Build relationships in your area to plan for, and recruit a talent bench; this includes succession planning.
Operational Excellence: Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork between all team members to support effective scheduling, inventory control, cost minimization, and profitability.
Client-Facing Responsibilities
Build Client Relationships: Build and maintain strong, personalized relationships with customers; internal and external. Provide a welcoming and inclusive atmosphere for all clients and colleagues, ensuring they feel valued and understood.
Share Your Product Expertise: Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances. Continuously update knowledge on the latest products and trends in the beauty industry.
Customize Recommendations: Offer tailored product recommendations based on individual client needs, preferences, and skin types. Conduct product demonstrations and provide application tips to enhance customer experience.
Sales & Promotion: Drive sales through effective communication of product benefits and promotions. Encourage repeat business by informing customers about loyalty programs and upcoming events.
Support Inventory Management: Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
Participate in Educational Workshops: Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
Share Feedback & Insights: Collect customer feedback on products and services, providing insights to the management team for continuous improvement.
Qualifications
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Strong interpersonal and communication skills; ability to connect up and down the organizational ladder to share knowledge.
Passion for beauty and staying updated with the latest trends and products.
Flexible availability, including days, evenings, Saturdays, and holidays.
Critical thinking, strategic partnerships, inspirational leadership.
Strong interpersonal skills and ability to communicate and share knowledge.
Resourceful and able to adapt quickly to changing priorities.
2-3 years of retail management experience is required, beauty industry preferred.
Advanced authority and expertise in successful retail team leadership required.
Essential Physical Requirements you will perform
Prolonged periods of standing/walking around the store or department.
Prolonged exposure to fragrance and home fragrance products.
Frequent use of computers, handheld electronic equipment and cash registers.
Reaching, crouching, kneeling, stooping and color vision.
Lifting and moving items weighing up to 25 lbs.
What we can offer you
An inclusive, challenging, and refreshingly fun work environment
Empowerment to perform impactful work with tangible results
Competitive pay; including commission and bonus opportunities
Merchandise discounts and gratis
Paid time off (PTO) for full time hourly employees
Coverage across medical, dental, vision, and 401K
Advancement opportunities and mentorship to grow your career
Employee Assistance Program (mental health and financial literacy resources)
Colleague Resource Groups (CRGs), give-back/volunteer opportunities
This job description is not all inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. - including Macy’s, Bloomingdale’s, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.
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