Demonstrate an entrepreneurial mindset by building strong, trust-based client relationships while driving sustainable business growth and energizing the brand.
Provide ongoing coaching on clienteling tools to help the team execute personalized follow-ups and experiences, using data and insights to support client retention.
Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers.
Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals.
Monitor and analyze business performance across daily, weekly, monthly, seasonal, and annual sales metrics.
Plan and execute business-driving events to meet department goals.
Oversee the presentation, organization, storage, and replenishment of stock to ensure a premium shopping experience.
Build strong partnerships with brand representatives and vendors to enhance the customer experience and drive shared success.
Manage vendor events and promotions, including scheduling and execution, ensuring all elements contribute to a customer-focused experience.
Ensure full compliance with hygiene and cleanliness standards.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Leadership: Proven ability to lead teams with clarity and purpose, offering guidance, support, and coaching to drive high performance and engagement.
Subject Matter Expertise: Deep knowledge of assigned vendor line(s) and current beauty trends, serving as a trusted resource for both customers and team members.
Analytical Skills: Strong ability to interpret metrics and detailed reports to develop actionable plans that achieve sales and business objectives.
Communication: Clear and effective written and verbal communication skills to ensure open, ongoing dialogue within the team and across cross-functional partners.
Interpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively across all levels and departments.
Creativity & Strategic Thinking: Ability to think both creatively and strategically to solve business challenges and identify growth opportunities.
Detail Orientation: High level of attention to detail in reviewing reports, managing tasks, and ensuring alignment with business goals.
Collaboration: Actively partners with the Prestige team and broader Beauty team to drive sales and elevate the overall customer experience.
Entrepreneurial Spirit: Demonstrates a proactive, ownership-driven mindset with a passion for driving results in a performance-based environment.
Coaching & Development: Effectively role models service excellence, providing timely coaching and feedback to Beauty Advisors on client behaviors and clienteling metrics.
Business & Service Orientation: Balances a love for the beauty industry with a results-driven approach, aligning service excellence with business goals.
Problem Solving: Resolves customer issues constructively, using sound judgment while managing multiple priorities in a fast-paced environment.
Adaptability: Flexible and composed under pressure, with the ability to make clear decisions in ambiguous or evolving situations.
Who You Are
Relevant experience in retail, beauty, customer service, or leading teams; 3-5 years preferred
This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
Able to work a flexible schedule including days, evenings, weekends, and holidays, based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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