Ensures timely and effective technical support to key and selective customers for effective use of Lyondellbasell products with proper value in use positioning
Troubleshoots and resolves processing problem and application by providing recommendations or on-site technical support for trials
Ensures that product quality complaints are reported investigated and closed within stipulated period and corrective actions initiated wherever required
Training of customers and internal staff for use and benefit of LYB products
Establish good network with key internal and external stakeholders including customers, machinery manufacturers, OEMs or end users and industry forums
Market / Application development
Establish / obtain approval for LYB products at new potential customers for LYB grades
Promotes and establishes the new development grades actively at existing and new customers fulfilling the development grade sales targets for all customers in India as per account manager region.
Develop customer specific value propositions for new business development in line with the objectives of business plan
Ensure that the samples are delivered in cost efficient manner to the customer
Work with end users to obtain approvals for LYB products
Gather necessary technical and market trend information, competitor situation and provide feedback regarding any product quality improvements needed and new market requirements
Work with processors/ end users for inter-material replacement opportunities
Provide technical support to official distributors for expanding the business Product development / Innovation
Capture new market needs for product development.
Ensure the alignment of innovation project with AFMEI business strategy, supply source strategy and LYB innovation platforms
Support execution of other innovation programmes in the region with feedback on customer trials and approvals
Product Stewardship and Product Risk Management
Advise customers on safe use of LYB products for the intended application
Assess potential risk for use of LYB products in end-use application
Complete HRAF forms and get required approvals for medical applications
Address regulatory requirements of customers in consultation with Product Stewardship.
Ensure that regulatory information disseminated to the customers is documented
Ensure that external communication is appropriately approved before publishing
CORE COMPETENCIES (1.1)
Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turnout to be correct and accurate when judged over time; sought out by others for advice and solutions.
Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Team Player – Should be able to perform as a team within the organization with internal stakeholders. Should be able to collaborate and instill trust in line with company’s ethics and culture in any given situation.
CORE COMPETENCIES (1.2)
Managerial Courage - Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Managing Diversity - Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.
Managing Vision & Purpose - Communicates a compelling and inspired vision or sense of core purpose;talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
FUNCTIONAL COMPETENCIES (1.1)
Presentation and Communication Skills - Presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clear. Simplifies complex issues where possible and share information freely
Product and Technical Knowledge - Looks for opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the customer.
Willingness to go on frequent business travel.
Skills
Commercial and cultural fit for quick fitment compatible with LYB Standards
MS Office ( Word, Excel, PowerPoint) – proficiency
Languages
English, Hindi
Added on regional Languages would be a preference (Multilingual)
FUNCTIONAL COMPETENCIES (1.2)
Good understanding of plastics processing technology, testing methods etc.
In-depth knowledge of LyondellBasell’s products and associated applications
Good understanding of product performance and benefits in use which can be used for preparing value proposition for the customer.
Knowledge of product safety, food contact approvals etc.
Good understanding of market trends, application requirements, customer needs in terms of product, technology and services.
Able to build and maintain networks within LyondellBasell and with relevant people
Education & Min. Qualifications
Bachelor's Degree in Polymer, Chemical, Plastics, Materials Science, or related Technical Discipline
University degree (or equivalent) in a scientific or technical field.
Strong technical knowledge in Polymers and processing. Application requirements University-level
Business Economics, Post graduation degree in Marketing/Business/Economics
Work Experience
5-8 years of experience in a technical environment, such as R&D, product/application development, manufacturing with a proven knowledge of LyondellBasell’s products and associated applications, in particular in the relevant application segment.
Domestic and international work experience, providing technical service and leading market/application development at international level.
Competencies/Behaviors
Grow Capabilities: Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through practice and ongoing feedback. Seeks out unfamiliar or uncomfortable situations in order to learn. Has the courage to ask questions; takes on challenging assignments.
Build Partnership: Proactively builds effective working relationships with those who have the knowledge, experience, resources, or influence to advance work goals. Transparently shares important or relevant information and rationale; summarizes agreements to check understanding; follows through on commitments. Involves others by asking for their ideas, opinions, and participation when solving problems, making decisions, and carrying out plans.
Drive innovation: Generates creative ideas for sustainable solutions and improvements; analyzes the potential effect or impact of each solution and selects the best ideas for experimentation. Actively communicates potential benefits of new ideas to stakeholders; identifies resources and support needed across boundaries and silos; commits to an action plan to implement new ideas.
Deliver Results: Establishes work plans/ procedures to achieve a high level of safety, quality, productivity, and service. Takes action consistent with requirements, in order to deliver results. Implements new ideas or potential solutions based on facts and established guidelines and within agreed upon boundaries. Accepts responsibility for outcomes (positive or negative) of one’s work; admits mistakes without assigning blame.
Promote inclusion: Establishes relationships with people from different cultures, backgrounds and experiences to learn more about them. Encourages others to contribute ideas and perspectives. Seeks out and uses ideas, opinions, and insights from diverse sources and individuals to solve problems and create solutions.
Competencies
Drive Innovation
Technical Skills
Grow Capabilities
Promote Inclusion
Motivational Fit
Build Partnerships
Deliver Results
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