Ensure client expectations are satisfied on the committed deliverables.
Manage client environments across, staging, pilot and production to support iterative testing and a smooth go-live transition.
Conduct working sessions to help clients understand product functionality and to enable client teams to self-manage their application.
Develop and document custom solutions and integrations leveraging Lumin Digital’s SDK,APIs and available tooling to meet client-specific requirements.
Create and maintain project scope implementation details, data flow documentation, and integration specifications for each implementation.
Partner with Product, Engineering, Services, and Support teams to coordinate deliverables, resolve dependencies, and maintain alignment throughout the implementation lifecycle.
Communicate implementation status, risks, blockers, and milestones clearly to internal stakeholders, project managers, and client team.
Support data conversion and migration efforts associated with Projects.
Support load testing efforts and help fine tune any performance issues.
Proactively identify technical risks, implementation blockers, and timeline threats; develop and execute mitigation strategies to keep projects on track.
Troubleshoot and resolve technical issues across all phases of implementation, including root cause analysis, integration failures, environment issues, and post-launch incidents.
Identify opportunities to improve implementation methodologies, tooling, templates, and reusable components. Lead adoption of best practices across the technical delivery team.
Collaborate cross-functionally with Engineering, Product, Services, and Support teams to ensure cohesive delivery and rapid resolution of issues.
Provide post-launch support and contribute to Tier 2/Tier 3 production support for live clients until the project is handed off to application support.
Continuously evaluate and improve implementation processes, reusable templates, and team best practices to increase delivery quality and efficiency.
Contribute to post-implementation retrospectives to capture lessons learned and drive continuous improvement in the delivery process.
Perform other duties as assigned
Position Specifications
Education
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or an equivalent combination of education and experience.
Experience
5+ years of experience in software engineering, technical implementation, or systems integration roles.
Proven experience in digital banking, FinTech, or other regulated enterprise software environments.
Strong hands-on experience with SQL and relational databases for configuration and data migration.
At least 2 years of programming experience in languages such as C#, Java and Python
Proficiency with JIRA or similar Agile project management tools.
Knowledge, Skills, & Abilities
Advanced experience implementing or developing digital banking or financial services software products.
Experience with SDK or equivalent experience with financial technology platforms.
Knowledge of core banking system integrations (e.g., Fiserv, Jack Henry, FIS, Symitar) and standard data exchange formats (JSON, XML, REST, SOAP).
Familiar with cloud-native technologies including AWS, Docker, Kubernetes, and observability tools such as Kibana or Datadog.
Understanding of microservices architecture and RESTful API design principles.
Working knowledge with relational databases and SQL for data validation, mapping, and troubleshooting.
Familiarity with software development practices including version control (Git), CI/CD pipelines, and deployment automation.
Experience with JIRA or comparable agile project management tools for tracking tasks, issues, and milestones.
Excellent verbal and written communication skills; able to translate complex technical concepts for non-technical stakeholders.
Proven ability to build strong client relationships and act as a credible technical authority.
Collaborative team player who thrives in a fast-paced, cross-functional environment with ambiguity and change.
Strong analytical and critical thinking skills with a proactive approach to problem solving.
Demonstrated ability to lead, mentor, and influence peers and junior team members.
Travel
Minimal, generally 12 days or less per year, ~2X team get togethers a year
Where the Role can Grow
30 Days: Gain a thorough understanding of the Lumin Digital platform, SDK, and implementation processes. Begin assisting with client implementations and resolving technical issues.
90 Days: Take ownership of key configuration and data conversion tasks, proactively identifying risks and recommending solutions.
1 Year: Lead complex client implementations, contribute to organizational best practices, and mentor junior team members.
LIFE AT LUMIN DIGITAL
Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base — and as a 100% cloud-native company, we're purpose-built to unlock the full advantages of the cloud for financial institutions and their users.
At Lumin, we thrive on curiosity and innovation. Our culture is built on trust in our expertise and decisions, respect for diverse perspectives and talents, and boldness in pursuing new ideas. These values shape a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered every day. We encourage our team to explore, experiment, and challenge the status quo — because continuous improvement isn't just a goal, it's how we operate.
Benefits include: We take care of our people with medical, dental, and vision insurance, a 401(k) with company match, flexible PTO plus 12 paid holidays, paid sick leave, and paid parental and family leave. We also offer a lifestyle spending account, tuition reimbursement, and a cell phone stipend. Additional details are provided during the interview process.
Lumin Digital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis. For more information, visit lumindigital.com http://lumindigital.com.
LIFE AT LUMIN DIGITAL
Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base — and as a 100% cloud-native company, we're purpose-built to unlock the full advantages of the cloud for financial institutions and their users.
At Lumin, we thrive on curiosity and innovation. Our culture is built on trust in our expertise and decisions, respect for diverse perspectives and talents, and boldness in pursuing new ideas. These values shape a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered every day. We encourage our team to explore, experiment, and challenge the status quo — because continuous improvement isn't just a goal, it's how we operate.
Benefits include: We take care of our people with medical, dental, and vision insurance, a 401(k) with company match, flexible PTO plus 12 paid holidays, paid sick leave, and paid parental and family leave. We also offer a lifestyle spending account, tuition reimbursement, and a cell phone stipend. Additional details are provided during the interview process.
Lumin Digital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis. For more information, visit lumindigital.com http://lumindigital.com.
