Supporting the Client Experience Manager to share operational NIGO key learnings.
Lead meetings to map out plans for overall accuracy of all department operations.
Mentoring and coaching team members to align them with leadership's vision while developing their skills and careers.
Overseeing comprehensive training and coaching plans to continuously improve knowledge shares across different team members, teams, and departments.
Process Improvements
Assisting in modifying or creating advisor-facing performance metrics
Sharing trends and pain points while with leadership and business partners in order to find solutions and pursue process improvements within the scope of the team and across departments.
Providing strategic insight and direction for evolving the commission payout of advisors.
Owning and supervising firm-wide, multi-department projects to build or enhance experience workflows related to the team and department.
Inspiring and leading initiatives that enhance the Advisor experience and positively impact the broader LPL organization
Department Support
Actively participating, supporting, and driving departmental and firm-wide projects.
Working closely in a POD structure with internal and external business partners to elevate and deliver greater value to advisors.
Assisting with operations recovery efforts through coordination of resources in order to resolve issues with aged requests, escalated issues, and other complex activities that degrade the advisor experience.
Liaising with internal partners to ensure promotion of Client Compensation projects and initiatives.
Proactively reviewing audit controls to ensure the team mitigates risk, removes redundant requirements, and increases transparency with internal and external audit partners.
What are we looking for?
We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements
5+ years of experience leading and developing others
Series 99 license required, to be obtained within 90 days if not already completed
Core Competencies
Leadership and motivational skills
Understanding of the advisor role
Ability to work with people in different areas and at all levels
Organizational and critical thinking skills
Preferences
Managerial or supervisory experience directly leading employees
Workforce management experience (Planning, scheduling, and overseeing employees work)
Experience coaching employees for development, training, and providing live feedback
Ability to navigate roadblocks and perform in a high pressure, metric driven environment
Expereince with tools/systems such as Excel, Oracle, Salesforce, Client Works, BETA, Varicent and MS Office Suite
Tableau experience for reporting and creating dashboards
Two or four year advanced degree (Bachelors or Associates) or substantial relevant professional experience
Pay Range
$77,971.00 - $129,883.00
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
EAC 5.19.26
