Trains associates on the use of the Laser Radio Terminal (LRT) and its functions as well as the vehicle mounted terminal (as applicable)
Trains and certifies associates on the proper use of warehouse management system job tasks to complete inbound and outbound tasks
Periodically reviews, updates, and facilitates the use of SOPs
Monitors inventory for accuracy and demonstrates proper use of systems
Coaches and trains market team customer service associates
Communicates with customers who have escalated issues to improve customer in home delivery experiences, lead problem solving efforts, and create brand loyalty and lasting customer relationships.
Observes associate “Demonstration of Skills” on equipment; certifies associates on equipment when ready
Observes underperforming associates and delivers feedback on adherence to best methods and ways that the associate can improve performance of a particular task
Performs daily tasks of an PFC associate (as training allows) including tasks that support successful receiving (and putting away), picking (order-fill), and shipping product in the PFC
What you Need to Succeed
Minimum Qualifications
Experience training others
Experience operating power equipment (e.g., forklift, yard truck)
Proven record of complying with safety requirements
Basic math and reading comprehension skills
Demonstrated track record of consistent and reliable on-the-job contribution
Ability to work independently with limited supervision or with a team
Basic computer skills, including a working knowledge of Microsoft Office
Preferred Qualifications
Leadership experience with or without direct report responsibility
About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
