What You Will Do
Oversee day-to-day operations across Lowe’s loyalty programs, driving process efficiency, scalability, and operational consistency to deliver a seamless experience for customers and associates.
Own loyalty issue management and continuous improvement, identifying recurring themes and root causes and translating learnings into process, tool, and experience enhancements that reduce future issues.
Develop and maintain standard operating procedures, escalation paths, playbooks, and knowledge resources that improve execution, consistency, and speed to resolution.
Partner with Store Operations, Customer Care, and field teams to identify associate pain points and improve the processes, tools, communications, and resources associates need to effectively support loyalty members.
Own the overall Loyalty technology planning process, coordinating priorities, business requirements, dependencies, and sequencing across Loyalty program teams and technology partners.
Serve as the business owner for the Loyalty Operations technology roadmap, identifying and prioritizing capabilities that improve operational efficiency, issue resolution, associate support, and scalability.
Lead operational readiness for new loyalty capabilities and program changes, ensuring processes, tools, documentation, and support models are established prior to launch.
Manage key Loyalty operating and planning rhythms, including business reviews, team planning, decision and action tracking, and other cross-functional planning milestones.
Minimum Qualifications
Bachelor’s degree Business, Marketing or related field or equivalent years of experience in lieu of education requirement, if applicable
7-10 Years General Marketing Experience
5 Years CRM and loyalty experience
Preferred Skills/Education
1-3 Years People Leadership Experience
Experience working with marketing technology
Experience working closely with senior leadership
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
