Assist with associate onboarding and departures by preparing equipment, coordinating system access, and ensuring technology assets are appropriately assigned and returned.
Help maintain accurate technology inventories, support documentation, equipment records, and service histories.
Follow established security practices and help protect resort systems and information by applying appropriate access, password, device, and data-handling procedures.
Participate in routine maintenance, system testing, updates, and recovery activities in coordination with designated IT resources.
Contribute to technology upgrades and projects by helping plan, install, test, document, and introduce new equipment or applications.
Identify recurring issues and recommend practical improvements that strengthen reliability and the associate and guest experience.
Keep associates and department leaders informed about service interruptions, progress, and planned maintenance.
Provide basic technology guidance and training so associates can use approved systems confidently and consistently.
Qualifications
Approximately 2 – 3 years of experience in IT support, desktop support, systems support, technical services, or a related technology role.
An associate degree in Information Technology, Computer Science, Information Systems, or a related field—or an equivalent combination of education and practical experience.
Working knowledge of Windows-based computers, Microsoft 365, common business applications, and standard workplace technology.
A foundational understanding of networking, including wired and wireless connectivity, Wi-Fi, LAN/WAN concepts, routers, and switches.
The ability to assess technical issues, work through solutions, document outcomes, and recognize when an issue should be escalated.
Clear communication skills and the ability to make technical information understandable to people with different levels of technical experience.
A service-oriented approach, sound judgment, strong follow-through, and the ability to organize and prioritize multiple requests.
Comfort working independently while collaborating with resort teams, corporate resources, and outside service providers.
What Will Set You Apart
Experience supporting technology in a hotel, resort, restaurant, casino, recreation, or other hospitality-focused environment.
Exposure to hotel property management systems, point-of-sale platforms, reservation systems, guest Wi-Fi, telecommunications, or meeting and event technology.
Experience coordinating vendors, service tickets, equipment purchases, or small technology projects.
Previous team-lead, training, project coordination, or supervisory experience.
Familiarity with user account administration, endpoint support, IT asset management, backups, and fundamental cybersecurity practices.
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft credentials, or Cisco CCNA.
Work Environment & Physical Requirements
This position works throughout the resort and may require time in administrative offices, guest-facing areas, food and beverage outlets, meeting spaces, and equipment or communications rooms. The role regularly involves using a computer and other technology equipment, as well as walking, standing, sitting, bending, reaching, and moving between work areas. The ability to occasionally lift or move equipment weighing up to 25 pounds may be required. A flexible schedule, including occasional evenings, weekends, holidays, or on-call support, may be needed to support resort operations and critical technology issues. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Salary: $70,000.00 - $75,000.00
