Collaborates with other departments to ensure positive outcomes in all areas of housekeeping.
Ensures rooms are prepared for new occupancy to the highest standards in a timely manner.
Responds to requests and concerns of residents appropriately. Brings matters to satisfactory resolution by exceeding customer service expectations.
Ensures all staff understand and comply with policies and procedures.
Monitors and maintains survey-ready facilities.
Monitors resident environment for safety, cleanliness and comfort. Reports all concerns promptly to manager.
Follows established policies for cleaning and safety. Ensures proper products are used correctly.
Ensures common area flooring is clean, sanitary, and safe, and also ensures that proper cleaning products are used.
Manages and supervises assigned personnel, including performance management, scheduling, and orientation. With the Director and Human Resources guidance, makes or approves recommendations on employee hires, transfers, promotions, salary changes, disciplinary actions, terminations and similar actions. In conjunction with HR, resolves grievances and other personnel problems in a fair, timely and consistent manner.
Assigns employees according to their skill and training levels.
Provides input for annual budget projections as required.
Monitors departmental budget lines. Initiates remedial action as appropriate.
Ensures adequate maintenance/housekeeping and/or laundry supplies are maintained in inventory. Maintains accurate records of purchase orders and receipts.
Monitors use and maintenance of Loretto equipment to ensure maximum life.
May monitor and manage payroll budget, addressing issues appropriately.
Job Duties as a Manager
As a Manager, this position is responsible for the ongoing operations and routine decision making within the function, department or site. Emphasis is on executing strategy and tactics. May provide input on strategic matters.
Interprets and applies organization policy, ensuring all activities are in compliance.
Delegates, organizes and coordinates the daily operations of departments within the function, department or site.
Promotes and role models a culture of service excellence and customer service within their functional area.
Creates, promotes and maintains collaborative relationships and partnerships with peers throughout the organization.
Promotes and encourages teamwork among employees and supervisors, and between departments. Communicates ideas and goals clearly and is an effective listener. Ensures that information is effectively communicated and shared throughout the department and organization.
Provides and encourages effective coaching. Promotes a positive environment of constructive feedback.
Uses effective communication skills such as active listening, unbiased and nonjudgmental language, and an open communication style.
Uses critical thinking and effective communication skills during conflict resolution, problem solving, decision making, coaching and other complex dialogues
Keeps current in his/her area of specialization and in emerging and best practices.
Fosters process improvements for greater operating efficiency and resident/customer service. Ensures optimal workflow and adequate resources.
Actively leads or participates in meetings, teams and task forces as requested.
Ensures adequate skills, training and development among staff.
Manages and supervises assigned personnel, including performance management, scheduling, and orientation. With the Director and Human Resources guidance, makes or approves recommendations on employee hires, transfers, promotions, salary changes, disciplinary actions, terminations and similar actions. In conjunction with HR, resolves grievances and other personnel problems in a fair, timely and consistent manner.
May have input to or recommendations for operating budgets.
INDPRO
Qualifications
High School Diploma or equivalent required.
Minimum 5 years’ management experience in related function, preferably in a union environment.
Customer service focus.
Highly organized and detail oriented.
Strong interpersonal and communication skills.
Able to lead, guide and motivate others.
Computer competency in Microsoft Office Suite or equivalent.
An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Physical Requirements
Walking/standing 75%
Sitting 5%
Lifting 10%
Stair climbing 10%
Benefits/Compensation
Pay - $62,400 - $68,000/ year, based on experience
Excellent medical, dental, prescription and vision insurance
Disability coverage
Tuition Reimbursement Program
401(k) Retirement/Pension Plans
Discounted Gym Membership
Free Loretto Health Clinic Visits
Generous Paid Time-Off Accrual
Fun events for employees
Convenient locations with free parking
Employee Coaches - to help you achieve life goals
Diaper Assistance Program
Opportunity for career growth and movement within 19 sites!
