Loeb.Nyc
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About the Role Fetch is building the future of personalized consumer experiences.
Staff Machine Learning Engineer
Remote
AI & Data
Remote
Full-time
What we’re building and why we’re building it.
Every month, millions of people use Fetch, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.
It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
What we’re building and why we’re building it
Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through, or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.
It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do - and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools - especially AI - to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next - with us.
Fetch is building the future of personalized consumer experiences. We’re looking for a Staff Machine Learning Engineer to serve as the technical lead for a high-impact ML team focused on personalization, relevance, and ranking.
In this role, you will own the technical direction and execution for your team’s ML systems - driving high-quality architecture, guiding implementation, and ensuring models and infrastructure operate reliably at scale. You’ll partner closely with product and cross-functional stakeholders while remaining deeply hands-on in design and development.
Role Responsibilities
Serve as the technical lead for a single ML-focused team, setting direction and raising the bar on engineering quality and system design.
Design, build, and scale ML systems supporting personalization, ranking, search, or ad-related use cases.
Own end-to-end architecture for your team’s services, including model training, evaluation, deployment, and serving.
Drive clarity in ambiguous problem spaces, translating product needs into scalable technical solutions.
Lead design reviews and ensure thoughtful tradeoffs around latency, reliability, experimentation, and maintainability.
Partner closely with product, data, and engineering stakeholders to deliver measurable business impact.
Mentor engineers through hands-on technical guidance, feedback, and example.
Use AI tools to accelerate development and improve system design, including:
Prototyping and validating ideas with LLM tools.
Leveraging AI for code iteration and experimentation.
Using AI assistants for architecture diagramming and design validation.
Exploring LLM-powered features where appropriate.
8+ years of industry experience in machine learning or software engineering, with demonstrated ownership of production ML systems operating at scale.
Proven experience building and scaling ML systems in personalization, relevance, search, or ad tech domains.
Strong hands-on expertise in distributed systems, data pipelines, and ML infrastructure.
Experience deploying ML models into production and operating them at consumer scale.
Demonstrated ownership of complex technical initiatives within a team.
Strong systems design skills with the ability to clearly articulate tradeoffs and implementation decisions.
Experience mentoring engineers and influencing technical standards within a team.
Ability to operate effectively in ambiguous environments and drive projects to completion.
Familiarity with LLMs and their application in personalization, feature generation, or search.
Experience with real-time or streaming ML systems.
Exposure to experimentation frameworks (A/B testing) and model performance measurement.
Experience bridging model development with real-time serving systems.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
401k Match: Dollar-for-dollar match up to 4%.
Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
Continuing Education: Fetch provides ten thousand per year in education reimbursement.
Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.
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Are you legally authorized to work in the U.S.?
No
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Will you now or in the future require sponsorship by our company to attain or maintain your employment eligibility (e.g. H-1B visa status)?
No
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Please review our Privacy Policy and acknowledge below: https://fetch.com/employee-privacy-policy
Acknowledge / Confirm
Pursuant to my application for employment with Fetch Rewards, I acknowledge that I may be asked to demonstrate certain knowledge, skills, abilities, and/or experiences related to my potential ability to perform the prospective duties and responsibilities for the position(s) for which I am being considered (herein after the “Demonstration”). With my confirmation below, I hereby acknowledge the following: I will not be compensated for time spent participating in the Demonstration. I am not guaranteed employment with Fetch Rewards by participating in the Demonstration. I am not displacing any existing Fetch Rewards employees by participating in the Demonstration, nor completing any task that would otherwise be assigned to any existing employees or contractors of Fetch Rewards. Fetch Rewards’s only interest in the Demonstration is that it allows them to evaluate me as a candidate for employment. The Demonstration does not provide any tangible work or work product of value to Fetch Rewards’ business. *
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To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.
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VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. If you believe that you belong to any of the following categories of protected veterans, please indicate by making the appropriate selection.
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Disabled veteran A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disability
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Req ID: R8100
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