At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role
As Fetch continues to expand its growing partner base, the Ad Operations team plays a critical role in ensuring brands are onboarded, executed, and scaled seamlessly within the Fetch app. Millions of shoppers rely on Fetch to earn rewards every day, and the quality of our campaign operations directly impacts shopper trust, partner performance, and platform scalability.
As an Ad Operations Coordinator, you operate at the intersection of partners, technology, and operations. You are responsible for how brands come to life in the app—from campaign configuration and product catalogs to point attribution and redemption logic. This role is ideal for someone who thrives in fast‑moving environments, collaborating cross-functionally, takes ownership of complex workflows, and wants to build a deep understanding of how a scaled marketplace product works from both a business and technical perspective.
The Ad Operations team is the connective tissue that keeps Fetch running smoothly. In this role, you’ll gain deep exposure to how a scaled consumer app, partner ecosystem, and operational engine work together—while making a real impact on how millions of users save money every day.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities
Own end‑to‑end execution of brand campaigns, ensuring accuracy, timeliness, and adherence to Fetch standards
Configure campaigns, partner assets, and product catalogs to ensure a seamless user experience
Manage multiple concurrent workstreams, balancing priorities across internal teams and client timelines
Partner closely with Account Managers to support client goals and optimize campaign performance
Translate promotion specifications into clear, actionable inputs for technical and operational teams
Track progress against milestones and deadlines, proactively communicating risks, blockers, and updates
Identify opportunities to improve processes, tooling, and documentation as Fetch scales
Experiment with AI tools, automation, and new workflows to improve efficiency, accuracy, and scalability of Ad Operations processes
Act as a subject‑matter expert on “How Fetch Works,” advising internal teams on the best solutions for partner and product initiatives
Contribute to cross‑functional projects that enhance partner experience, user experience, and internal efficiency
Minimum Requirements
Bachelor’s degree or equivalent practical experience
1+ years of experience in operations, client support, project coordination, or a related role
Strong proficiency in Excel or Google Sheets, including comfort working with large datasets
Excellent written, verbal, and time‑management skills
Ability to work effectively in a fast‑paced, scaling environment
Preferred Requirements
Experience supporting client‑facing teams or managing external deliverables
Experience translating business requirements into technical or operational inputs
Familiarity with marketplace, ad tech, promotions, or consumer app environments
Experience in identifying and improving operational processes
Experience using AI tools, automation, or scripting to streamline workflows, improve accuracy, or reduce manual effort
Compensation
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $58,000 - $64,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
401(k): Fetch will match your contributions dollar for dollar, up to 4% of your eligible pay.
Benefits for humans and pets: We offer comprehensive medical, dental, and vision plans for everyone, including your pets.
Continuing Education: Fetch provides ten thousand per year in education reimbursement.
Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue, and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. (Holidays will vary for Canada-based roles)
Robust Leave Policies: 14 weeks of fully paid parental leave for all employees, plus 6 additional weeks of paid childbirth recovery leave for birthing parents, and a flexible return-to-work schedule.
Calvin Care Cash: Employees who are welcoming new family members will also receive a one-time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers, and much more!
Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US for US-based roles. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.
Ready to apply?
Powered by
First name *
Last name *
Email *
LinkedIn URL
Phone number *
Location *
Resume *
Click to upload or drag and drop here
Preferred Name
What are your pronouns?
Are you legally authorized to work in the U.S.? *
Yes
No
Will you now or in the future require sponsorship by our company to attain or maintain your employment eligibility (e.g. H-1B visa status)? *
Yes
No
Please review our Privacy Policy and acknowledge below: https://fetch.com/employee-privacy-policy *
Acknowledge/Confirm
Fetch Rewards uses technology tools with artificial intelligence capabilities to help our recruiting team review applications and manage the hiring process. These tools assist (but do not replace) our recruiters and hiring managers, who make all employment decisions. Your information will not be used in any solely automated hiring decision. You may contact talent@fetchrewards.com with questions or to request accommodations or opt-out of use of AI in processing your application. For full details on how we collect, use, and protect your personal information during the recruiting process, please review our Notice at Collection for Employees and Applicants https://fetch.com/employee-privacy-policy. *
I have read and understand the Fetch Rewards Notice at Collection for Employees and Applicants, including the section describing the use of AI-assisted tools in recruiting, and I consent to the processing of my personal information as described therein.
Voluntary Self-Identification
To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.
Gender
Race
Race and ethnicity descriptions
Voluntary Self-Identification of Veteran Status
VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. If you believe that you belong to any of the following categories of protected veterans, please indicate by making the appropriate selection.
Veteran status descriptions
Disabled veteran A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disability
- Recently separated veteran
- A veteran separated during the three-year period beginning on the date of the veteran's discharge or release from active duty in the U.S military, ground, naval, or air service
- Active duty wartime or campaign badge veteran
- A veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge was authorized under the laws administered by the Department of Defense
- Armed Forces service medal veteran
- A veteran who, while serving on active duty in the U.S. military ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209).
Veteran status
Req ID: FET-1050
