Responsibilities
Responsibilities may include
Performance Measurement Design: Develop SMART metrics, KPIs, performance indicators, and evaluation frameworks.
Data Collection & Research: Design quantitative and qualitative approaches, including surveys, interviews, focus groups, and data mining.
Statistical Analysis: Apply statistical methods to assess performance, identify trends, and evaluate outcomes.
Data Management: Design data workflows and validate data quality, integrity, and reliability.
Performance Reporting: Translate findings into actionable recommendations and collaborate with dashboard and visualization teams.
Evaluation Strategy: Develop practical, cost-effective measurement approaches that balance analytical rigor with implementation effort.
Promote continuous performance improvement initiatives to ensure high-quality and timely deliverables
Perform quality reviews and performance management audits
Work with the Quality Lead to establish milestones and checkpoints to review batches of policies and other products to ensure LMI is meeting target metrics and project timeline
Develop Standard Operating Procedures (SOPs) to ensure consistent quality and timely work
Define and execute continuous process improvement efforts related to documenting and maintaining quality performance
Collaborate with Quality Lead to develop and determine resolution plan with specific, trackable corrective actions to quality issues
Collaborate with program teams to define, measure, and interpret quality performance data
Develop quality metrics and performance measures, track them, and provide quality reports
Brief team and leadership on quality results
Qualifications
MINIMUM REQUIREMENTS
Bachelors degree in a related discipline with 5+ years of work experience or Master’s degree with 3 year of work experience
Interest in both strategy and execution
Ability to work, at times, with multiple ambiguous projects
Ability to navigate complex organizations
Significant understanding of quality management fundamentals and ability to work within project constraints
Advanced Microsoft Office skills, e.g., MS Word, PPT, Excel and Outlook and ability to build polished client deliverables
Excellent analytical, problem solving, and presentation skills
Excellent customer relationship management skills
PREFERRED EXPERIENCE/SKILLS
Six Sigma Training
Target Salary Range: $130,000 - $170,000
Disclaimer
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
- Job Locations
- US-DC-Washington, DC
