At the same time, our users depend on IronSled to operate critical applications, making reliability, security, communication, and attention to detail essential.
You will work closely with the Product Manager, Engineering Lead, platform engineers, application developers, and tenant teams. Because IronSled is continuing to evolve, you will have opportunities to help improve its support processes, documentation, automation, and technical capabilities.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact through innovation and speed. By investing in technology and prototypes ahead of need, LMI delivers commercial-grade platforms and mission-ready artificial intelligence capabilities to federal agencies at commercial speed.
Headquartered in Tysons, Virginia, LMI supports the defense, space, healthcare, and energy sectors, helping agencies navigate complexity, modernize critical capabilities, and strengthen mission outcomes.
Responsibilities
What You’ll Do
Manage tenant issues and service requests from initial intake through resolution.
Troubleshoot problems involving Kubernetes, application deployments, CI/CD pipelines, identity, networking, cloud services, and platform integrations.
Communicate clearly with tenants about issue status, required information, next steps, and resolution.
Escalate complex issues to senior engineers while maintaining ownership and coordination.
Document solutions, recurring problems, and platform procedures in the IronSled knowledge base.
Identify repetitive support work that can be improved through automation or platform enhancements.
Assist with tenant onboarding, access requests, environment configuration, and deployment support.
Contribute to platform maintenance, testing, monitoring, and engineering work as your skills develop.
Qualifications
What We’re Looking For
Active TS/SCI security clearance
1–3 years of experience in platform engineering, cloud engineering, DevOps, software development, systems administration, or technical support.
Foundational understanding of Linux, containers, Kubernetes, cloud services, networking, and CI/CD concepts.
Experience troubleshooting technical issues and working through problems methodically.
Familiarity with Git, GitLab or GitHub, command-line tools, and infrastructure or application logs.
Ability to communicate technical information clearly to users with varying levels of experience.
Strong ownership, organization, and follow-through when managing multiple issues.
Willingness to learn unfamiliar technologies and seek assistance when appropriate.
Target salary range is $92,075 - $158,138
Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
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