Litholink / Laboratory Corporation Of America
From Litholink / Laboratory Corporation Of America's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.
PAML a Labcorp company is seeking a Customer Service Representative to join our team in the Spokane Valley, WA.
Work Schedule: Monday - Friday 8:30 am to 5:00 pm overtime and rotating weekends may be required
Job Responsibilities
Maintain understanding of lab operations across departments
Act as liaison between technical staff, medical professionals/pathologists, clients, and patients
Communicate with professionalism and courtesy to external and internal customers
Work in multiple applications to research complex issues and questions.
Inquire, clarify, and confirm customer needs to provide timely and understandable solutions
Resolve routine customer requests regarding products or services via inbound calls, outbound calls, or email, using internal systems
Provide customer education and information as needed to prevent recurring issues
Communicate critical sample issues and results within established timeframes
Review test forms for accuracy and resolve any discrepancies as per standard operating procedures
Maintain accurate records and CRM data in compliance with HIPAA regulations.
Meet productivity, quality, and service standards
Participate in activities designed to improve customer satisfaction and business performance
High School Diploma or GED equivalent
3 or more months’ experience in a customer service role
1 or more years’ experience working in a contact center or call center environment
6 or more months’ experience in the healthcare industry such as a physician's office, hospital, or anatomic pathology/laboratory
Proficient with Microsoft Office programs
Experience with laboratory and/or customer service software (e.g., Salesforce, Verint, CRM, Laboratory Information Systems, Smartsheet)
Self-motivated and able to learn/apply new processes and systems.
Possess a high level of professionalism and strong customer service orientation
Well-developed verbal/written communication with active listening skills.
Work independently as well as able to collaborate effectively within a team environment
Consistent attention to detail with emphasis on organization, prioritization, and multitasking
Ability to work in a fast-paced production environment and meet established turn-around times
Flexible and responsive to changing priorities and workloads
Ability to handle the physical requirements of the position
Ability to work overtime or other shifts depending on business needs
At PAML a Labcorp company we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health.
Pay Range: $21.00 - $28.00 per hour
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here careers.labcorp.com/benefits.
If you are passionate about helping people and have a drive for service, then PAML could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
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