Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.
Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.
Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.
The Role
LINQ is looking for a Senior Program Manager to lead our most complex, highest-visibility engagements — statewide rollouts and other strategic account implementations that span multiple products, teams, and stakeholders. This is a role for someone who has run large-scale programs before and knows what it takes to keep them on track: clear governance, tight cross-functional coordination, and the judgment to know when to escalate and when to solve it themselves.
You’ll own the delivery of these programs end to end, working closely with Services leadership, Sales, Product, and Engineering to make sure strategic customers get the outcomes they signed up for — on time, on budget, and without surprises.
What You’ll Do
Own program-level delivery for strategic accounts, including statewide and multi-district rollouts, from kickoff through go-live and stabilization
Build and manage program plans that span multiple concurrent projects, workstreams, and internal teams
Establish governance: status reporting, risk and escalation processes, and steering committee cadence for executive stakeholders (internal and customer-side)
Identify and manage program-level risk before it becomes project-level fire — apply (or help refine) LINQ’s escalation framework to keep leadership informed at the right level of detail
Partner with Sales and Account teams to scope new strategic engagements and set realistic delivery expectations
Coordinate across Product and Engineering to flag and resolve cross-project dependencies and blockers
Manage and mentor a small team of direct reports (Project Owners/Implementation Consultants) staffed to strategic accounts, where applicable
Serve as the senior escalation point for strategic account risk — the person leadership and the customer both trust to tell them what’s really going on
Continuously improve how LINQ delivers large, multi-stakeholder programs — playbooks, templates, and lessons learned that raise the bar for the whole Services team
What You’ll Bring
8+ years of program or project management experience, with a track record of leading large, multi-workstream engagements — ideally in SaaS, EdTech, or public sector implementations
Experience managing statewide, enterprise, or multi-site rollouts specifically, not just single-site or single-product projects
Demonstrated ability to manage up: comfortable presenting risk, status, and trade-offs to senior internal and customer executives
Experience directly managing or mentoring other project managers or implementation staff
Strong command of program governance — RAID logs, steering committees, phase gates, executive reporting — and the judgment to apply it without over-engineering a simpler engagement
Comfortable operating with ambiguity; strategic accounts rarely follow the standard playbook
PMP, PgMP, or equivalent certification preferred, not required
Nice to Have
Prior experience in K–12 education, state government, or public sector software implementations
Familiarity with tools like Rocketlane, Smartsheet, or similar PM/PSA platforms
Experience standing up or improving a PMO-style governance function
Location & Travel
This is a remote position, open to candidates across the U.S. Some travel is required — up to 25%, based on the needs of active projects (for example, on-site kickoffs, steering committee meetings, or go-live support for statewide rollouts).
Reporting Structure
Reports To: VP, Professional Services
Direct Reports: Up to a small team of Project Owners/Implementation Consultants staffed to strategic accounts (team size scales with active engagements)
Why You'll Love Working With Us
💰Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
💸Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
🌴Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
👶Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered!
🎉Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
❤️Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
🏥Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
💪Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
🎁Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!
EOE Statement/Accommodation Notice
As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment
based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law.
To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link: https://www.eeoc.gov/poster
If you’d like to view a copy of the company’s state or federally required affirmative action plans or policy statement, please email HRHelp@linq.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.
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