You will work closely with the Tech & Data Product Owner to ensure business needs and feedback are understood and reflected in the ongoing development of our knowledge systems. You will support improvements from initial idea through to implementation and adoption, working with colleagues across the firm to ensure our systems and services continue to meet business needs.
Key responsibilities
Work with colleagues across the firm to understand their needs and identify opportunities to improve Knowledge Systems and services.
Support the effective day-today operation of Knowledge Systems, working across Knowledge & Information, Technology, Data and external suppliers to help coordinate the resolution of issues.
Work closely with the Tech & Data Product Owner and other technology colleagues to help shape, prioritise and deliver system improvements.
Support the development and ongoing improvement of Knowledge Systems, contributing business and operational insight from initial requirements through to implementation and adoption.
Coordinate and support testing of system changes and new functionality, ensuring solutions meet business needs and are ready for effective use.
Promote effective adoption of Knowledge Systems through guidance, training, communications and ongoing engagement with colleagues.
Support the quality and effective use of knowledge data, working with colleagues across Knowledge & Information, Data and Technology to address data and information management issues.
Use feedback, operational insight and performance information to identify opportunities for continuous improvement and help demonstrate the value of Knowledge Systems.
About you
Experience working with knowledge systems, digital products or enterprise applications, ideally within legal, professional services or another complex organisation.
Strong analytical and problem-solving skills, with the ability to understand business needs and help translate them into practical improvements.
Experience working collaboratively with business, technology and data colleagues to develop and improve systems and services.
An understanding of knowledge management, information management and data quality, with experience of taxonomies or structured information.
Familiarity with search system configuration (eg Elasticsearch) is advantageous.
Experience with data visualisation tools such as Tableau and familiarity with writing SQL queries for data analytics an advantage.
Experience supporting system change, testing and implementation, with an understanding of what is needed to introduce changes successfully.
Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues at different levels and explain complex issues clearly.
A proactive and organised approach, with the ability to work independently, exercise sound judgement and manage competing priorities.
An interest in emerging technologies and AI, and their potential to improve knowledge sharing and ways of working.
This role is based at the Linklaters London office with a hybrid working model available.
Our benefits
Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:
Health & Wellbeing
Private Medical Insurance
Free in-house fitness centre and subsidised health club memberships
Free onsite GP service and periodic health assessments
Finance
Pension and flexible savings options
Income protection and life assurance
Mortgage advice and will-writing services
Family & Lifestyle
Electric car and cycle to work schemes
Emergency family care
Additional holiday/birthday leave
Maternity/paternity/shared parental leave
Travel insurance and season ticket loan
Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)
If you think this role would suit you, please click apply below. We look forward to hearing from you!
Technical Skills Data Management, Data Verification, Digital Transformation, Knowledge Management, Process Design, Process Improvements, Product Management, Requirements Management, SharePoint Management, System Administration, System Optimization, Systems Design, Systems Management, System Testing
This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.
Application Policy
Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders (lateralrecruitment@linklaters.com for legal roles or ukbtrecruitment@linklaters.com for business team roles).
