Job Duties and Responsibilities
Assist with supporting and maintaining end user computing capabilities and services in conjunction and alignment with business needs and working with vendors. Perform on-call duties as required.
Assist with packaging 3rd party software and 3rd party software updates. Assist with deployment of software and software updates and monitoring/reporting of deployments.
Promote usage and understanding with knowledge documentation displaying process and procedures when utilizing software or systems.
Collaborate across various teams for the production environment and foster an environment of enabling frictionless change wherever possible.
Maintain clear lines of communication with business and IT support teams on all aspects related to organization stability and resilience.
Reporting on current work, project work, and other activities weekly and monthly.
Position Requirements
The position requires a bachelor's degree in computer science (or related area) with at least three years of professional computing experience (or equivalent education and/or experience).
Experience in supporting End User Computing (EUC) environments (including Microsoft InTune, PowerShell, Administrative tools, and third-party patching), leveraging ITSM tools to manage and track work, mitigate security risks, deploying hardware and software, and coordinating with technology vendors.
Experience supporting End User Computing, support queues, security and risk mitigation, hardware and software deployment and vendors,
Experience working on technology projects and initiatives, preferably in a large organization.
Experience designing and delivering end-user technology solutions.
Experience with scripting via Microsoft PowerShell.
Experience with Service Now (or similar ITSM tool).
Licenses / Certifications / Registrations
ITIL Foundation
MS Azure Certifications
Preferred Qualifications
High-level knowledge of managing end user systems required, including both Windows and Mac devices, audio-visual technology, printers, and mobile devices such as iPads
High-level knowledge of managing third party software and related patching required
Knowledge of best practices for security and life cycle management for end user assets
Ability to build and leverage effective relationships and influence decisions and behaviors through partnering
Experience working under pressure
Experience working with teams with wildly different goals and objectives
Proven communication skills for all customers and leadership
Pay
This is a salaried position starting at $70,000.00(or applicable minimum salary, if higher) and pays up to $97,000.00, based on experience and qualifications.
Benefits
All team members receive the following benefits while working for Life Time:
A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Full-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverage
Short term and long term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
