Provide information to leadership, peers and subordinates by telephone, electronically, or in person; serves as the point of contact for escalation and resolution handoff between shifts and/or other offices
Demonstrate professionalism in communication, relationship development, customer service, etc.
Shift flexibility may be required
Foster a positive team environment
Ensure confidentiality and accuracy of internal and external data
- Perform ad-hoc projects and other duties as assigned
- What You Should Have:
- Professional Skills
Customer Service - Advanced
Verbal Communication - Proficient
Written Communication - Proficient
Teamwork – Proficient
Relationships – Proficient
Organizational Awareness - Proficient
Learning Agility - Proficient
Problem Solving – Advanced
Process Orientation – Proficient
Prioritization - Proficient
Role Specific Skills
Computer Skills: proficiencies in Microsoft Word, Excel, Outlook are preferred
Qualifications
High school diploma required
A minimum of 2-4 years’ experience in customer service call center environment required
Other Relevant Qualifications
Associates degree preferred
Flexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment
Strong alignment to our company values - Entrepreneurial Spirit, One Team, Passion for Service, and Integrity
