Leoforce
From Leoforce's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
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Job DescriptionFunction: This position is responsible for providing telephone technical support to client Sales and Service associates and client customers in the Equipment Product Technical Support contact center.
Duties include providing part information related to the repair, maintenance, and operation of client dispensing equipment and multiple brands and models of commercial dish machines.
The position utilizes databases or technical manuals to research, identify and recommend appropriate parts and part numbers for the aforementioned equipment.
Main Responsibilities: Provides accurate and courteous consultation to callers via phone or email on routine requests related to repair part numbers and application to specific dispensing systems and or dish machine components.
Learns basic knowledge of available dispensing equipment and parts to make recommendations on available options to meet customer requirements.
Transfer complex or difficult calls promptly to the supervisor or higher trained staff. Other duties as assigned by manager.
Duties: Time Telephone call answering 80 Follow-up communications and consultation 10 Projectsother duties as assigned 10Basic Qualifications:
Minimum of a high school diploma or equivalent Two to four years work experience in a technical trade or customer service job area
Preferred Qualifications: 2 Year Technical College degree in a trade field Electrical, Plumbing, Electronics Strong customer service aptitude, and verbal communication skills Demonstrated problem-solving skills
Ability to work well with other staff members Previous Ecolab or other dispensing equipment company experience
Experience working with BOM or Specifications systems Ability to multitask and manage numerous projects simultaneously
All your information will be kept confidential according to EEO guidelines.
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