This position works closely with Sales, Marketing, Executive Briefing Centers (EBC), Manufacturing Operations, Quality, Engineering, Supply Chain, and Site Leadership teams to deliver engaging experiences that strengthen customer relationships, support revenue growth, and highlight Lenovo's manufacturing excellence.
The role will take place in our facility in Whitsett, North Carolina
Key Responsibilities
Program Leadership
Own and manage the Factory Experience Program strategy, roadmap, governance, and execution.
Develop scalable processes, standards, and best practices across manufacturing locations.
Drive continuous improvement initiatives that enhance visitor engagement and operational efficiency.
Establish and maintain program KPIs and reporting mechanisms.
Customer & Executive Engagement
Serve as primary point of contact for customer, partner, and executive factory visits.
Collaborate with Sales, Marketing, and EBC teams to identify and support strategic opportunities.
Design customized agendas aligned with customer interests and business objectives.
Coordinate executive meetings, SME presentations, facility tours, demonstrations, and networking events.
End-to-End Visit Management
Lead all planning and execution activities for factory experiences.
Coordinate logistics including scheduling, transportation, meeting facilities, catering, security, visitor access, and accommodations.
Ensure a world-class visitor experience that reflects Lenovo's brand and operational excellence.
Conduct or coordinate manufacturing and supply chain tours.
Cross-Functional Coordination
Partner with Manufacturing, Quality, Engineering, Supply Chain, Sustainability, and Product teams to develop engagement content.
Align stakeholders on visit objectives, deliverables, and customer requirements.
Coordinate presentation development and demonstrations across multiple organizations.
Manage escalation and issue resolution before and during customer visits.
Analytics & Reporting
Capture visitor feedback and satisfaction metrics.
Analyze trends, engagement effectiveness, and business impact.
Produce quarterly reports for leadership highlighting program performance and improvement opportunities.
Track pipeline influence, customer engagement outcomes, and cost management.
Financial Management
Manage program budgets and visit-related expenses.
Support pricing, quotations, and cost recovery processes where applicable.
Ensure accurate reconciliation and reporting of event costs.
Marketing & Program Growth
Increase awareness and adoption of Factory Experience services.
Develop promotional materials and success stories.
Identify opportunities to expand program offerings and site participation.
Benchmark industry best practices to maintain a competitive customer experience.
Basic Qualifications
Bachelor's degree in Supply Chain Management, or related
1+ year experience in Supply Chain, Manufacturing, Logistics, etc
Preferred Qualifications
Organized
Able to manage multiple projects at once
Able to collaborate cross functionally
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations
United States of America - North Carolina - Whitsett
United States of America
United States of America - North Carolina
United States of America - North Carolina - Whitsett
