Manage operational performance and KPIs, including on-time delivery, transit performance, shipment exceptions, cost performance, and carrier/service-provider performance.
Provide first-level escalation management, ensuring operational issues, delays, capacity constraints, and other risks are quickly identified, investigated, and resolved with appropriate corrective actions.
Coordinate with suppliers, carriers, service providers, and internal stakeholders to ensure alignment on shipment requirements, capacity, scheduling, priorities, and delivery performance.
Monitor and manage transportation costs, identifying opportunities to improve utilization, consolidate shipments, optimize transportation modes, and reduce overall logistics expenditure.
Review operational and shipping documentation, ensuring appropriate processes and controls are followed and recurring documentation or process issues are addressed.
Manage carrier and service-provider performance, conducting regular performance reviews, identifying service gaps, and driving corrective and preventive actions where required.
Support carrier sourcing and transportation solution development, working with Procurement and other relevant stakeholders to evaluate service capabilities, operational requirements, and cost competitiveness.
Drive continuous improvement initiatives across logistics operations, identifying opportunities to simplify processes, improve productivity, increase visibility, reduce cost, and enhance service performance.
Ensure operational compliance with established logistics processes, contractual requirements, internal controls, and applicable transportation and trade requirements.
Maintain effective operational reporting and visibility, ensuring management and key stakeholders are informed of performance, significant risks, escalations, and required actions.
Support logistics budget management and forecasting, monitoring actual expenditure against plan and identifying risks and cost-saving opportunities.
Develop team capability and accountability, providing coaching, performance feedback, training, and support while creating clear ownership of operational activities.
Support implementation of new logistics solutions and projects, ensuring operational requirements are understood and successfully transitioned into day-to-day operations.
Basic Qualifications
Bachelor's degree in Supply Chain, Logistics, Transportation, Operations, or related field
7+ years of experience in Supply Chain, Logistics, Transportation, Operations, or related field
Experience managing people
Preferred Qualifications
Hands on
Adaptable
Able to challenge management constructively
People management skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations
United States of America - North Carolina - Morrisville
United States of America
United States of America - North Carolina
United States of America - North Carolina - Morrisville