Responsibilities Include
On site support from 0800-1600 Monday through Friday
Provide support for Implementation, troubleshooting, and maintenance for IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems
Unlock user accounts, reset passwords, assist with PKI import/renewal, perform file transfers, create accounts, perform data transfer agent responsibilities, resolve VPN account issues, provide accesses.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Develop and update documentation for SOP’s and troubleshooting procedures.
Provides Tier 2 (Escalation) problem identification, diagnosis and resolution
Perform System Troubleshooting & Updates: Identify and resolve system issues, apply configuration changes, and install necessary patches for applications and operating systems.
Optimize System Performance: Conduct resource utilization assessments, improve operational efficiency, and plan for system capacity expansion.
Manage the daily activities of configuration and operations of IT systems
Contribute to technical contract deliverables like weekly/monthly reports, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Use a ticketing system, document repository, and customer tools and applications.
Basic Qualifications
No demonstrated experience is required. Bachelor’s degree in technical discipline from an accredited college or university is required. Clearance must have TS/SCI with Polygraph. Five years may be substituted for a bachelor’s degree.
Candidate shall currently possess and maintain one of the following certifications:
Updated COMP TIA Security Plus
Microsoft Technology Associate-IT Infrastructure (MTA-IT) or;
Microsoft Certified Solutions Associate – Desktop (MCSA-DT) Windows 7 or;
Microsoft Certified Solutions Associate – Desktop (MCSA-DT) Windows 8 or;
Microsoft Certified IT Professional – Windows Client (MCITP-Client) Desktop Support Tech on Windows 7 or;
Microsoft Certified IT Professional – Windows Client (MCITP-Client) Desktop Admin on Windows 7
Computer Technology Industry Association. A+ (A+) or;
Computer Technology Industry Association - Network + (Network+) or;
Computer Technology Industry Association - Storage + (Storage +) or;
At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that allow them to thrive professionally and personally. For us, helping you grow your career is good business. We look forward to learning more about you – apply today
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting
October 2, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
Pay Range $50,700.00 - $91,650.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.