What You'll Do
Design, Develop & Architect Salesforce Solutions
Design, develop, and implement scalable, secure, and high-performing Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, Salesforce Flow, and Salesforce APIs.
Lead technical design discussions and translate complex business requirements into effective Salesforce solutions.
Develop custom applications, reusable components, workflows, and automation to improve functionality and user experience.
Provide technical architecture guidance while remaining actively involved in coding, troubleshooting, testing, and deployments.
Mentor developers, conduct code reviews, and promote Salesforce development standards and best practices.
Enhance Salesforce Service Cloud & Contact Center Capabilities
Develop, enhance, and support Salesforce Service Cloud solutions in a high-volume enterprise contact center environment.
Design and optimize case management, service request workflows, automated routing, escalation processes, and agent productivity tools.
Support omnichannel customer engagement across phone, email, chat, and digital service channels.
Integrate Salesforce with contact center technologies, customer self-service portals, and knowledge management solutions.
Collaborate with technical teams and contact center stakeholders to improve operational efficiency, service delivery, and customer experience.
Build Enterprise Integrations & Optimize Performance
Design, develop, and troubleshoot integrations between Salesforce and enterprise applications using REST/SOAP APIs, middleware, Salesforce Platform Events, and event-driven technologies.
Support data migration, transformation, synchronization, and integration initiatives.
Troubleshoot complex technical issues involving Salesforce, external systems, and contact center applications.
Ensure solutions meet enterprise standards for security, scalability, performance, data governance, and compliance.
Collaborate, Deliver & Innovate
Work within an Agile development environment alongside product owners, developers, architects, and business stakeholders.
Support application deployments, unit and integration testing, CI/CD processes, and production troubleshooting.
Identify opportunities to improve Salesforce capabilities through automation, platform enhancements, and emerging technologies.
Contribute to modernization initiatives involving Salesforce Agentforce, Einstein AI, and intelligent customer service solutions.
Required Qualifications
Education & Professional Experience
Bachelor's degree in Computer Science, Information Technology, Engineering, or in a related field with 8+ years of relevant experience, OR a Master's degree with 6+ years of relevant experience. Additional relevant experience may be considered/accepted in lieu of a degree.
8+ years of hands-on Salesforce development experience, including designing, developing, and implementing enterprise Salesforce solutions.
Demonstrated experience serving as a senior Salesforce developer, technical lead, OR solution architect on complex enterprise projects.
Hands-on experience developing and supporting Salesforce Service Cloud solutions within an enterprise contact center or customer service environment.
Experience supporting case management, customer service workflows, AND omnichannel service operations.
Experience supporting federal government programs OR similarly complex, highly regulated enterprise environments.
Technical Skills & Expertise
Advanced hands-on development experience with Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, and Salesforce APIs.
Strong knowledge of Salesforce architecture, data modeling, security, automation, and platform best practices.
Experience with Salesforce Service Cloud, Salesforce Flow, Lightning App Builder, Platform Events, and Experience Cloud.
Experience designing and troubleshooting integrations using REST/SOAP APIs and enterprise integration patterns.
Proficiency in JavaScript, HTML5, CSS, and modern web development technologies.
Experience with source control, CI/CD pipelines, DevOps practices, and Agile software development.
Experience with AI-powered Salesforce capabilities, including Agentforce, Einstein AI, Prompt Builder, chatbots, and intelligent service automation.
Experience integrating Salesforce with enterprise contact center platforms such as Amazon Connect, NICE CXone, or comparable CCaaS technologies.
Experience with Salesforce Knowledge, Experience Cloud, customer self-service portals, and contact center modernization.
Strong analytical, troubleshooting, problem-solving, and communication skills.
Ability to work independently, take ownership of complex technical solutions, and collaborate effectively with cross-functional teams.
Security Requirements
Must be a U.S. Citizen.
Must be able to obtain and maintain a Public Trust clearance.
Required Salesforce Certification: Candidates must possess at least one of the following certifications:
Salesforce Certified Platform Developer I
Salesforce Certified Platform Developer II
Preferred Qualifications
Candidates with any of the following experience or certifications are especially encouraged to apply:
Experience with MuleSoft or other enterprise integration and middleware technologies.
Knowledge of FedRAMP, NIST, and federal security compliance requirements.
Experience optimizing Salesforce solutions to improve contact center efficiency, customer experience, and agent productivity.
Additional Salesforce certifications, such as
Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Service Cloud Consultant
Salesforce Certified Application Architect
Salesforce Certified Agentforce Specialist
Additional Notes
This is a 100% telework/remote opportunity. However, candidate must reside within reasonable commuting distance of the Washington, DC metropolitan area in the Washington, DC / Gaithersburg, MD Metro Area.
Please be advised that during the interview, you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you.
The anticipated program salary budget for this role is approximately $150,000 to the low-to-high $160,000 range, with limited flexibility based on qualifications and assessment (no guarantees). Final compensation will be determined based on relevant experience, responsibilities, internal equity, market data, and applicable requirements.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting
October 26, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
Pay Range $107,900.00 - $195,050.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
