Full-time
10:00 am – 6:30 pm ET in Indianapolis, IN (must be able to work 11:30 am – 8:00 pm ET based on customer needs)
As a Customer Service Representative, you will
Reply to calls and emails from the public on housing and FHA mortgages.
Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
Document customer email and phone communications within an internal database.
To be a successful Customer Service Representative, you will possess
Excellent technical skills with the capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
Excellent time management skills and dependability.
Experience with MS Office (Outlook, Word, Teams).
Strong written and verbal communication skills including telephone etiquette.
Excellent customer service soft skills including handling upset customers.
Keyboarding proficiency of at least 40 words per minute.
Required Qualifications
Minimum of 2 years of experience in a high volume contact center environment, including responding to customer complaints.
High School diploma or General Educational Development (GED) certificate.
Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Preferred Qualifications
Call Center (Omnichannel) background.
Experience in rental property management or mortgage servicing, including handling complaints.
Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.
# HUDFHA
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting
November 2, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
