This position reports to the Director of Client Success https://www.linkedin.com/in/waandrew/.
WHAT YOU'LL ACCOMPLISH
STAND UP THE CLIENT DELIVERY ENGINE
Define the architecture needed to support a growing client base and ensure consistent delivery
Build the models the company uses to forecast member activation rates, cost savings, and top-line revenue
Leverage AI to automate reporting and materials for recurring client meetings (e.g., Quarterly Business Reviews)
SET CROSS-FUNCTIONAL PRIORITIES
Work with the data and analytics team to define the tables and business logic needed to support client reporting
Align with then member activation and marketing teams to measure the impact of lifecycle campaigns and program design variables
Partner with the pharmacy team on drug sourcing strategy
Collaborate with the growth strategy team to bring client insights into pre-sale collateral
SHAPE THE POST-SALE CLIENT LIFECYCLE
Find pathways to expand client relationships, including deeper collaboration (e.g., through care navigation partners) to increase member engagement, as well as commercial opportunities to grow account revenue
Define the cadence for post-sale communications and the optimal operational model for each client type
WHAT WE'RE LOOKING FOR
REQUIRED
Passion for delivering high-quality care and improving patients' lives
Strong data fluency, analytical, and problem-solving skills
Fluency and interest in using AI to innovate and solve problems at scale
Excitement around solving hard problems in a scrappy, low-ego, ambiguous environment
High attention to detail (and willingness to dive into the weeds)
Comfort communicating with executive audiences (both internal and external)
Alignment with Leap's values (see here https://www.leaphealth.com/careers)
PREFERRED
3–6 years of experience in consulting, investment banking, strategy, and/or operations roles at high-growth companies
Prior experience working in healthcare
HQ in the NYC (but open to applicants across the US!)
At Leap, we’re building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you.
Leap is an equal opportunity employer and welcomes applicants from all backgrounds. We’re committed to building a team that reflects a diversity of perspectives, experiences, and identities.
