Key Responsibilities
Playbook Execution & Coverage
Execute the Activation playbook day-to-day, and surface field learnings that help refine it over time
Roll out playbooks and training for new client launches, adapting delivery based on what's actually working on the ground
Step in directly to cover gaps across Intake, Care Operations, and Care Guide wherever the team needs an extra hand
Cross-Functional Partnership
Work as a close, dotted-line partner to the managers of Intake, Care Operations, and Care Guide, supporting their teams' execution with no formal reporting authority
Help establish consistent operating cadences (team syncs, reporting rhythms) as those teams scale
Coordinate with Marketing, Client Success, and other cross-functional partners on shared initiatives
Metrics & Reporting
Build and maintain dashboards that give leadership visibility into Activation and Clinical Operations performance
Track KPIs across the funnel and flag bottlenecks for leadership to act on
Partner with Engineering to implement automations that improve day-to-day efficiency
Qualifications
Required
4-5 years of experience in Business Operations, Strategy, or Consulting, someone who connects dots across functions and turns ambiguity into a clear next step
Comfortable operating inside an existing structure: you take a playbook and run it well, adapting in the field rather than needing to redesign it
Strong with metrics, you read a dashboard and understand what it means for the business, not just report the numbers
Skilled at building trust and influence without formal authority, this role coordinates closely with peer managers with no direct reporting relationship
Preferred
Hands-on operating experience at a startup, ideally you've paired strategy / consulting-caliber thinking with the reps of actually running point on execution in a fast-moving environment
At Leap, we’re building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you.
Leap is an equal opportunity employer and welcomes applicants from all backgrounds. We’re committed to building a team that reflects a diversity of perspectives, experiences, and identities.
