Location
On-site, Dallas
Responsibilities
Lead and manage the team to consistently meet or exceed performance goals and key performance indicators (KPIs).
Conduct regular quality audits to ensure providers receive accurate, high‑quality support and service.
Facilitate weekly one‑on‑one coaching sessions with each team member to provide guidance, performance feedback, and development support.
Identify and establish priority focus areas that align with organizational goals and KPI targets.
Serve as the primary point of escalation and relationship manager for provider groups.
Prepare and deliver ongoing program performance updates to ensure alignment, visibility, and progress toward KPI achievement.
Oversee and maintain knowledge management tools, resources, and automated solutions that support the team and operational efficiency.
Requirements
Bachelor's degree or equivalent.
At least 2 years of customer service experience.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Familiarity with data management tools (PowerBI/Power Automate)
Familiarity with AI tools (Anthropic/Chat GPT)
Strong Candidates Will
Have at least 2+ year of experience managing a team.
Excellent communication and presentation skills, with the ability to quickly establish rapport and build sustainable relationships.
Independent and adaptable, thriving in a fast-paced environment.
Comfortable rolling up sleeves and doing the work, as well as delegating and leading teams across various activities and deliverables.
Strong problem-solving, judgment, and data/analytical skills.
Ability to work under pressure and prioritize competing tasks and responsibilities.
Motivated team player with a positive, collaborative attitude.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Life Insurance
401k with company match
Paid Time Off
Paid Parental Leave
Compensation: Base salary range: $65,000-75,000, depending on relevant experience, location, and qualifications.
About You
You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
You thrive in a Team Environment. Collaboration is key in innovation and creating change.
These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.
If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.
Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.
Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
