Location: Dallas, TX, or New York, NY - Hybrid schedule (3x in office per week)
Responsibilities
Own the full lifecycle of provider network implementations — new provider group and network roll-outs, file implementations, client renewals, and organizational initiatives — from contract execution through go-live, across all service lines.
Lead the handoff from Network Growth, facilitating internal and client-facing calls covering referrals, claims, billing, and points of contact, while building and managing project plans and a tracking system to keep every launch on schedule.
Confirm contract and specialist records are accurate, then send the official go-live handoff to the client and receiving Provider Success Manager once qualification and payment setup criteria are met.
Continue qualification support for 30 days and monitor claims submission and payment accuracy for up to 90 days post-launch, partnering with Provider Success Managers on any issues.
Serve as the primary point of contact for implementation projects and client customization needs, coordinating across departments to gather and meet requirements.
Provide regular status updates to leadership on progress, risks, and milestones, and build strong client relationships grounded in a client-centric approach.
Provide guidance across teams supporting provider implementation and network integration.
Maintain and evolve the Network Implementation SOP, process flows, and templates so the team delivers consistently as volume and complexity grow.
Own QA of all client launch deliverables and develop trackable metrics to measure launch success.
Requirements
Bachelor's degree and 5+ years of relevant experience, with a demonstrated ability to collaborate across multiple departments, manage various key stakeholders, and thrive in a matrixed organizational structure and a fast-paced, high-pressure, start-up-like environment.
Excellent problem-solving, decision-making, organizational, and verbal/written communication skills, including strong attention to detail and the ability to multitask as a motivated, collaborative team player with a positive attitude.
Proficiency with project management tools (e.g., Microsoft Project, Jira, Monday.com, Salesforce).
Preferred: prior experience working directly with provider groups, practice administrators, or clinical operations teams, along with familiarity with provider credentialing, qualifications, or network enrollment workflows.
Preferred: exposure to provider-facing technology platforms (portals, EMRs, or similar go-live environments) and prior management or influence experience with colleagues and/or associates.
Strong Candidates will
Move Fast: Acting with urgency to respond to client and business needs
Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Life Insurance
401k with company match
Paid Time Off
Paid Parental Leave
Compensation: Base salary range: $90,000–$110,000, depending on relevant experience, location, and qualifications.
About You
You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
You thrive in a Team Environment. Collaboration is key in innovation and creating change.
These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.
If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.
Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.
Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
