Assess the schedule impact of material constraints and other disruptions on customer orders. Lead the trade-off decisions needed to keep fulfillment on track.
Cross-functional leadership & escalation
Lead cross-functional coordination of order execution across Global Operations, Global Customer Operations, Production Control, Procurement, Manufacturing, Quality, Logistics and the Product Groups.
Drive escalations with clear data, options and owners. Follow action plans through to closure, and keep customer-facing teams informed with timely status updates.
Change management
Oversee the change management process for ILT bill of materials (BOM), configuration and planning changes. Assess the impact on material, schedule and cost, present options to execute, and drive the actions that support each decision.
Shipment completeness & customer delivery
Ensure every shipment is complete by managing shipping deviations, open items and ship-short parts, so customers can meet their installation timelines.
Work with Logistics and Warehouse to make sure loading, documentation and delivery follow the customer's requirements.
Performance reporting & continuous improvement
Track and report order fulfillment KPIs, such as OTTP, commit accuracy, backlog health, ship-complete rate and escalation aging. Interpret the data to support decisions and drive accountability.
Find gaps in the fulfillment process and lead improvements using structured problem solving, such as 8D reports and the Problem Solving & Decision Making Process (PSDMP). Apply lean principles to reduce cycle time and waste.
Mentor and guide team members on order fulfillment practices.
Who we’re looking for
Bachelor’s degree in Supply Chain, Business, or related field with 5+ years of experience; or Master’s degree with 3+ years’ experience; or equivalent experience.
Experience coordinating cross-functional teams and influencing stakeholders.
Analytical skills to interpret and utilize data for decision support.
Preferred qualifications
Semiconductor industry or global supplier experience is a plus.
Excellent verbal and written communication skills.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
