Coordinate with local vendors for network equipment migration and on-site implementation
Manage network equipment delivery timeline (switches, WAPs) and ensure readiness for deployment
Oversee installation of standard network components (e.g., Cisco WAP, switching infrastructure)
Ensure minimal service disruption during network migration (e.g., using secondary circuits, scheduling off-hours work)
Support temporary-to-standard network transition for new or temporary operational offices
Coordinate with firewall/network teams for testing and validation after deployment
2. Unified Communications (UC) Support
Deploy, configure, and support enterprise UC solutions including Microsoft Teams (Phone System, Rooms), Enterprise telephony (SBC, gateways, analog phones), Video conferencing & AV systems
Support new office setups (HQ / expansion sites) for UC deployment
Handle incident troubleshooting (voice, video, messaging issues)
Provide L2/L3 support for UC-related tickets and service requests
Ensure system uptime and performance
Collaborate with global UC teams for incident resolution and project execution
Coordinate with vendors for UC equipment procurement and installation
3. Server & Infrastructure Management
Manage and maintain physical and virtual server environments.
Perform server provisioning, patch management, upgrades, and performance optimization.
Ensure system availability and data protection through backup and disaster recovery processes.
Support data center infrastructure, hardware deployment, and rack-and-stack operations.
Monitor infrastructure performance and proactively resolve system issues to maintain operational stability.
4. Project & Deployment Support
Participate in infrastructure deployment projects, including new site implementations, office expansions, and technology refresh initiatives.
Support IT infrastructure components for facility buildouts, including network, unified communications (UC), and server infrastructure deployment.
Collaborate with cross-functional teams such as Security, Cloud, Workplace Services, and external vendors to ensure successful project delivery.
Develop and maintain technical documentation, operational procedures, and knowledge transfer materials to support service readiness and ongoing operations.
Who we’re looking for
Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree or equivalent work experience.
Preferred qualifications
Technical Skills
Solid understanding of networking technologies and protocols, including TCP/IP, DNS, DHCP, LAN/WAN, and VPN.
Experience with Unified Communications (UC) solutions, such as Microsoft Teams, Microsoft Teams Rooms (MTR), VoIP platforms, and conferencing technologies.
Hands-on experience administering Microsoft 365 and Windows server environments, including virtualization platforms.
Familiarity with IT Service Management (ITSM) platforms, such as ServiceNow, and infrastructure monitoring tools.
Soft Skills
Strong analytical and troubleshooting capabilities with a proactive approach to problem resolution.
Ability to manage multiple priorities and adapt effectively in a fast-paced, dynamic environment.
Excellent communication, collaboration, and stakeholder management skills.
Capable of working across global teams and supporting business operations across multiple time zones.
Fluent in both English and Mandarin, with strong verbal and written communication skills.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
