The group you’ll be a part of
The Global Human Resources Group operates on the understanding that our people are our most valuable assets. They think globally to optimize our workforce, integrate our Core Values into everything we do, and deliver the HR solutions to enhance the employee experience and enable future growth.
The impact you’ll make
The HR Support Representative is responsible for delivering efficient and accurate HR operational support across the employee lifecycle (Hire-to-Retire) for multiple countries. This role serves as a key point of contact for employees and stakeholders, ensuring HR transactions are processed in accordance with established procedures, service level agreements, and compliance requirements. The position requires strong attention to detail, a customer-focused mindset, and the ability to work collaboratively in a fast-paced shared services environment. Japanese language proficiency is essential to support stakeholders based in Japan.
What you’ll do
This position will be based in Malaysia and will be responsible for
- Support and process Hire-to-Retire HR transactions and employee requests across multiple countries.
- Deliver services in accordance with agreed KPIs, service standards, and operational procedures.
- Ensure accuracy and completeness of HR records, documentation, and system updates.
- Maintain compliance with established HR policies, processes, and approval requirements.
- Provide timely and professional support to employees, managers, and stakeholders.
- Identify process gaps and recommend improvements to enhance service quality and efficiency.
- Support ongoing process standardization and automation initiatives.
- Collaborate effectively with team members to achieve operational goals and deliver a positive employee experience.
- Prioritize and manage multiple tasks while maintaining a high level of accuracy.
- Participate in HR projects and other initiatives as assigned.
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Who we’re looking for
- Mandatory Skills
- Proficiency in Japanese (written and verbal) to support stakeholders and employees in Japan.
- Basic knowledge of HR operations, employee lifecycle processes, or shared services environments.
- Experience working with Human Resource Management Systems (HRMS) is preferred.
- Proficiency in Microsoft Office applications, including intermediate Excel skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage competing priorities.
- Strong attention to detail and commitment to delivering quality customer service
Preferred qualifications
- Bachelor's degree in any discipline.
- Fresh graduates or candidates with up to 2 years of relevant experience are encouraged to apply.
- Exposure to HR operations, HR shared services, customer support, or administrative roles is an advantage.
- Ability to work effectively in a collaborative and multicultural environment
