Partner with product groups to influence design improvements based on field feedback
Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability
Establish structured escalation processes and ensure timely closure of high-impact issues
Lead root cause analysis and corrective action (RCCA) processes across global teams
Act as the global escalation point for customer issues, ensuring clear communication and rapid response
Partner with product support and field service teams to improve installation quality, uptime, and service efficiency
What you'll do continued.
Monitor customer feedback and field performance data to identify systemic issues and improvement opportunities
Work closely with product engineering, manufacturing, supply chain, and quality teams to drive product improvements
Support new product introduction (NPI) by ensuring field readiness and smooth transition from development to production
Analyze global product performance data to identify trends and drive proactive improvements
Provide regular updates and insights to senior leadership
Track and report KPIs
Execute standardized troubleshooting methodologies and knowledge management systems across regions
Lead and develop a global team of product support engineers and specialists
Establish clear roles, responsibilities, and performance expectations
Foster a culture of accountability, customer focus, and technical excellence
Who we’re looking for
A bachelor's degree or equivalent is required, with a minimum of 4-6 years of supervisory experience.
3+ years of experience in semiconductor equipment support including robotics and wafer handling systems
4+ years in a people management capacity
Strong troubleshooting and problem-solving skills, including 8D, FMEA, and 5 Whys
Excellent communication and interpersonal skills
Excellent written and verbal communication skills
Fluent in English
Strong presentation skills
Strong teamwork skills
Ability to establish successful relationships in a multicultural environment with external and internal customers
Ability to work in a matrix environment
Willing to travel both domestically and internationally as required, up to 25%
This is an onsite flex role
Preferred qualifications
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Salary
CA San Francisco Bay Area Salary Range for this position: $125,000.00 - $270,000.00.
The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
