Stakeholder & Business Engagement
Act as the primary point of contact for business leaders and process owners.
Facilitate governance meetings, steering committee reviews, and executive updates.
Translate business priorities into actionable delivery plans.
Ensure alignment between business objectives and technology investments.
What you'll do, cont'd
Vendor & Managed Services Management
Manage relationships with software vendors, implementation partners, and managed service providers.
Oversee contract deliverables, service quality, and vendor performance.
Ensure timely resolution of support issues and escalations.
Drive accountability for SLAs and operational commitments.
Operational Excellence
Own application stability, availability, support performance, and service metrics.
Lead incident, problem, and change management processes.
Drive root cause analysis and corrective actions for recurring issues.
Establish continuous improvement programs to improve user experience and service quality.
Vendor & Managed Services Management
Manage relationships with software vendors, implementation partners, and managed service providers.
Oversee contract deliverables, service quality, and vendor performance.
Ensure timely resolution of support issues and escalations.
Drive accountability for SLAs and operational commitments.
Operational Excellence
Own application stability, availability, support performance, and service metrics.
Lead incident, problem, and change management processes.
Drive root cause analysis and corrective actions for recurring issues.
Establish continuous improvement programs to improve user experience and service quality.
What you'll do, cont'd
Financial & Portfolio Management
Manage application budgets, forecasts, and resource plans.
Support AOP planning, funding requests, and business case development.
Provide portfolio-level reporting on delivery status, risks, costs, and outcomes.
Governance, Compliance & Security
Ensure compliance with Lam security, audit, and regulatory requirements.
Partner with cybersecurity, infrastructure, and platform teams on risk remediation activities.
Support resiliency, disaster recovery, ITGC controls, and operational readiness initiatives.
People Leadership
Lead cross-functional teams consisting of employees, contractors, and vendor resources.
Coordinate work across global delivery teams.
Foster a culture of accountability, collaboration, and customer focus.
Who we’re looking for
Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.
10+ years of IT experience with at least 5 years leading enterprise application delivery.
Experience managing SaaS platforms, enterprise business applications, or digital transformation programs.
Strong program and project management skills.
Experience leading global teams and external vendors.
Proven ability to manage stakeholder relationships at director and executive levels.
Strong financial management, planning, and governance experience.
Excellent communication and executive presentation skills.
Preferred qualifications
Experience with contract lifecycle management platforms such as Icertis.
Experience with EHS, Quality, ESG, or compliance platforms such as Intelex.
Experience in semiconductor manufacturing or high-tech industries.
Familiarity with SAP and enterprise application ecosystems.
PMP, Agile, Scrum, or related certifications.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
