Manage open service orders and resolve service order related issues
Manage AT/FSE related KPI such as DIT, R-part utilizatioz
Functional activities
Serve as the primary point of contact and program coordinator for service order-related operational activities.
Manage AT programs and service orders from demand loading in SAP through execution, delivery, and closure.
Coordinate with FSEs, Planners, Logistics, Escalation team, and other cross-functional teams to ensure timely operational support.
Monitor and improve KPI, including DIT, R-part utilization, order fulfillment, and delivery performance, and drive corrective actions as needed.
Drive continuous improvement initiatives to enhance process efficiency, service quality, and operational visibility.
Who we’re looking for
Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
BA/BS degree or equivalent
Proficient with SAP and CS business processes
Proficient in MS Word, Power point, and Excel
Knowledge of Visio and Access
Preferred qualifications
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
