Krsnaa Diagnostics

Coordinator

India · On-site
Salary not published
Posted 3 months ago

From Krsnaa Diagnostics's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

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Krsnaa Diagnostics

Coordinator

India · On-site
Salary not published
Posted 3 months ago

From Krsnaa Diagnostics's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Department- Customer Support

Key Responsibilities

Conduct feedback calls for converted patients to assess service quality and customer satisfaction.
Make reminder calls for home collection appointments scheduled for the next day and ensure timely patient communication.
Inform patients when diagnostic reports are ready and share reports with patients who have not received them through the portal.
Manage Smart Report feedback and maintain accurate records of patient interactions and feedback.
Perform Root Cause Analysis (RCA) for negative customer feedback, identify issues, and coordinate with relevant teams for resolution.
Track, monitor, and update Customer Satisfaction (CSAT) scores and provide insights for service improvement.
Prepare and maintain MIS reports related to patient feedback, appointment reminders, report-sharing activities, RCA findings, and CSAT performance.
Escalate patient concerns when required and ensure timely closure of customer issues.
Support initiatives aimed at enhancing patient experience, customer engagement, and overall service quality.

Location- Chinchwad, Pune

Experience- Min 1 year

Male Candidates (General Shift-Day)

What they ask for vs. your profile

Must have

Root cause analysis

What they ask for vs. your profile

Must have

Root cause analysis

Your match

A free account lets you apply, save this job, see how well you match and check your resume against it.

Reach the hiring team

A short note to a recruiter or the hiring manager after you apply can get your application read sooner.

ATS check

AI ready

Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.

Choose a PDF or Word resume

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ATS check

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Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.

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