This role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manager the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation.
We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.
🚀 What you'll own
Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities. Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed
Defining success criteria and governance for delivering the technical pillar of the program.
Owning the Kraken platform localisation plan to meet client expectations while matching Kraken roadmap
Summarising and articulating client needs, considerations, timelines, etc internally as structured input for the successful and timely execution of any required technology platform localisation and development.
Directing internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration.
Supporting the client meets their business needs via the delivery of tech.
Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business.
Setting up training programs to upskill the technical arm of the client.
Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery.
🧠 What you'll bring to the party
Communication: You need to be confident in calling out approaches that aren't best for the client and always striving for simplicity. You need to be able to communicate the context behind decisions relating to the platform & client priorities. You must be able to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints.
Program management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients.
Strong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively.
Business acumen: Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated.
Experience / Qualifications needed
Technical mindset, experience in engineering-led industries
Sector-relevant experience in managing complex technology implementation or migration programs
Proven experience in software adaptation, deployment and integration
Exceptional interpersonal skills
We're looking for prior experience working on CIS implementations within the utilities industry (telco, water, energy etc).
This role will require hybrid 3 days a week in our NYC office (Tribeca), with frequent client travel across North America (every 3-4 weeks).
Why you'll love it here
Great medical, dental, and vision insurance options including FSAs.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location.
The salary range for this role in NYC ranges on average from $180,000-$220,000 depending on relevant experience, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
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Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
