We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
The Client Delivery Lead needs to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
🚀 What you'll own
Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken
Identify new ideas and technology to improve the product
Ensure a balance between flexibility for the client and efficiency for the product
Support the business with issue resolution for the product
Support the engineering teams to deliver product features
Ensure we are constantly reviewing and adapting to customer and business needs
🧠 What you'll bring to the party
Strong influencing skills and ability to challenge traditional ways of thinking
Experience of working with significant complex delivery pipelines for clients
Strong agile delivery experience and product management skills
Experience of product management and customer journeys
Experience working with technical stakeholders (developers, QA, solution architects)
Experience working with in the energy sector is preferred
Solid understanding of technology and associated trends
Excellent communications, collaboration and presentation skills
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Patience - our clients are undergoing huge transformations that take time and require our understanding
Consulting experience is a plus
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR https://www.welcometothejungle.com/en/companies/kraken/EN https://app.welcometothejungle.com/companies/kraken-tech?_gl=1*1nh9ctu*_gcl_aw*R0NMLjE3NDU5MzIyNTAuQ2owS0NRanc4Y0hBQmhDLUFSSXNBSm5ZMTJ5SHlSWldxeDM4NHRIanZOMWNmNEJxSzJkRnhNdnZBX3JMcUpkLVVSSEtRQjJlWERKNkNaVWFBaWlURUFMd193Y0I.*_gcl_au*MTQwNjI1NDA2Mi4xNzQ1MzM3MTcz#company-mission-section) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice https://kraken.tech/candidate-privacy-notice, (ii) Website Privacy Notice https://kraken.tech/privacy-notice and (iii) Cookie Notice https://kraken.tech/cookie-notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms
Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*
