Work with your Manager to recommend corrective actions such as reprioritization, reallocation, split shipments, substitutions, or revised fulfillment plans
Compliance, Service Risk & Exception Management
Validate order details, including customer requested delivery dates and other relevant business rules following Planning calendars and guidelines
Provide accurate visibility of open orders, backlog, cancelled units, released units, etc.
Escalate to the Business Analyst unresolved service risks and customer impacts
Implement and execute corrective actions
Support the Business Analyst’s communications with Sales, Inventory Allocation, Planning and other teams to communicate and resolve fulfillment and revenue risks
Reporting & Documentation
Generate order coverage reports; track and analyze order backlog, fill rate, service level, delivery risk, fulfillment performance, and exception trends
Use data to identify recurring issues and recommend process improvements
Support system enhancements, testing, process standardization, and adoption of new tools or capabilities
Ad hoc support
Provide light coordination support for new customer onboarding
Create and maintain standard onboarding templates, collect required customer and operational information, track outstanding inputs, and coordinate with internal teams to complete onboarding documentations
Support timely account setup and order readiness
Support order book analysis for compliance matter and the execution of related initiatives
Qualifications
Bachelor's degree in Business, Operations, Finance, or a related field
2 years of experience in order management, customer operations, planning, inventory management, or a related analytical role
Experience using ERP or order management systems; M3 or SAP experience preferred
Advanced Microsoft Excel skills; experience with Power BI is preferred
Strong analytical and critical-thinking skills with close attention to detail
Clear written and verbal communication skills
Customer-focused mindset and commitment to data accuracy, service performance, and continuous improvement
Leadership Competencies Expected for this Role
Emerging Leader
Global Agility – Open to diverse views, adapts to new ways of working
Purposeful Integrity – Demonstrates ethical behavior, follows through on commitments
Strategic Foresight – Understands team goals, asks strategic questions
Customer Centric Innovation – Suggests improvements from customer feedback, tries new methods
Urgency for Impact – Act quickly and take ownership of outcomes
Bold Accountability – Own your work and deliver consistently strong results
Empowered Collaboration – Share ideas, listens well, collaborates with peers
#LI-BE1
Why Kontoor Brands?
At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.
When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.
We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.
