Provide technical input to service strategy and continuous improvement initiatives.
Analyze performance results and collaborate with frontline leaders to drive operational improvements.
Lead technical competency development for the THD team and Maintenance Technicians.
Support the adoption of new technologies through training, coaching, and knowledge sharing across the organization.
What We Are Looking For
Experience & Qualifications
Bachelor's degree in Engineering or another relevant technical field.
Fluent English communication skills is a must.
Proven leadership experience with strong people management skills.
Previous experience in manufacturing, engineering, technical support, maintenance, or process-related environments.
Strong understanding of technical products, service solutions, and troubleshooting processes.
Solid business acumen with the ability to understand the commercial impact of technical and operational decisions.
Experience working with technical support, field service, maintenance operations, or similar functions.
Knowledge of elevator and escalator products is considered a strong advantage.
Strong IT literacy and ability to work with technical management and reporting tools.
Willingness to travel when required.
Key Competencies
Customer-focused mindset with a passion for delivering excellent service.
Strong analytical and problem-solving abilities.
Ability to make decisions based on data and operational insights.
Excellent communication and stakeholder management skills.
Proven ability to drive performance and achieve results through teams.
Strong collaboration and relationship-building capabilities.
Ability to lead change initiatives and drive continuous improvement.
Passion for coaching, developing, and empowering others.
Strategic thinker who can translate business objectives into clear team goals.
Flexible, adaptable, and proactive approach to managing priorities in a fast-paced environment.
Why join KONE?
At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
