Act as the senior incident leader for major and cross‑domain PDM incidents, coordinating internal teams and external suppliers to ensure fast containment, clear communication, and executive‑level visibility.
Own problem management and root cause governance, ensuring recurring or systemic issues are addressed through structural, long‑term fixes rather than tactical workarounds.
Define and drive operational excellence initiatives across PDM, including observability, automation, documentation quality, data accuracy, and service management maturity.
Translate operational pain points and risks into roadmap‑level improvements, working closely with product, platform, and architecture teams.
Champion reliability, availability, and security as core quality attributes embedded into ways of working.
Provide technical leadership and operational direction to operations team, holding them accountable to agreed service levels, operational standards, and continuous improvement targets.
Collaborate closely with product, engineering, and business stakeholders, translating complex technical and operational topics into clear decisions and priorities.
Actively contribute to and influence agile and DevOps ways of working, leading task forces and cross‑team initiatives when needed.
Technical skills
Expert‑level, hands‑on experience operating AWS‑based production environments with ECS, Amazon RDS PostgreSQL (we use Aurora PostgreSQL), CloudFormation and CloudWatch, including monitoring, automation, incident response, change management, and operational optimization.
Strong understanding of PLM/PDM platforms, product structures, and product data flows, with the ability to assess operational impact on business‑critical processes.
Deep practical knowledge of DevOps, Agile, and ITIL‑based service management, and how they apply to complex digital product operations.
Proven experience leading major incidents, problem management, and root cause analysis across multiple teams and suppliers.
Ability to work with service design, CMDB, and technical architecture documentation, ensuring accuracy, traceability, and continuity.
Preferred experience
Senior‑level experience supporting and evolving cloud‑based, global production services.
Background in PLM/PDM or engineering data‑intensive environments.
Experience working in cross‑functional, multi‑vendor ecosystems with shared operational accountability.
Soft skills
Acts with authority and composure under pressure, providing clear direction during ambiguity and incidents.
Strong customer and business perspective, ensuring operational decisions prioritize service continuity and user value.
Excellent technical judgment, able to make and defend decisions involving risk, trade‑offs, and uncertainty.
Influential collaborator, capable of challenging teams and suppliers constructively to protect long‑term platform health.
Structured, detail‑oriented working style with strong communication and documentation discipline.
Recognized as a go‑to expert for PDM operations, reliability, and production readiness.
Education and certifications
University degree in engineering, computer science, or a related field.
Certifications or formal training in AWS, DevOps, ITIL4, Agile leadership, or related operational practices are considered an advantage.
Solid foundational understanding of product development and PLM‑related lifecycle processes.
What We’re Looking For
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
