What You’ll Do?
As a Process Associate – Order Management & Fulfilment, you will support order processing and fulfilment operations by performing core transactional and documentation activities, including:
Performing transactional analysis to ensure accuracy and completeness of order data
Processing customer orders and managing order lifecycle activities
Supporting order fulfilment activities to ensure timely delivery of products and services
Creating and maintaining customer invoicing documentation as per business requirements
Handling requests and incident management using ServiceNow tools
Updating and maintaining order data in SAP systems, particularly within the Sales and Distribution (SD) module
Generating and maintaining routine operational reports using Microsoft Excel and Power BI
Validating documentation and approvals before processing transactions
Coordinating with supply chain, finance, and customer service teams to resolve operational queries
Ensuring compliance with order management procedures and documentation standards
Managing multiple requests while meeting defined service level agreements (SLAs)
Maintaining proper documentation and records for audit and compliance purposes
Identifying repetitive, manual, or rule-based activities that can be simplified through automation, standard templates, workflow improvements, or digital tools
Using AI-enabled tools responsibly for drafting, summarizing, data validation support, exception analysis, and productivity improvement, while ensuring human review and compliance with company policies
Collaborating with business users, process owners, and automation teams to provide clear requirements, test scenarios, and feedback for automation or AI-supported process improvements
What We’re Looking For?
Hard Skills
Graduate in Commerce (B.Com) or related discipline — Mandatory
Working knowledge of SAP Sales and Distribution (SD) module — Mandatory
Basic understanding of order management and order fulfilment processes
Experience or exposure to customer invoicing and transactional processing
Proficiency in Microsoft Excel for data entry, reporting, and documentation — Mandatory
Basic knowledge of Power BI for reporting and data visualization
AI awareness and ability to understand practical business use cases for AI in order management, reporting, data quality checks, exception handling, and customer service support
Basic understanding of automation concepts, including workflow automation, robotic process automation, low-code/no-code solutions, and business process improvement
Ability to describe business requirements clearly for digital or automation solutions, including current process steps, pain points, expected outcomes, exceptions, and validation rules
Familiarity with ServiceNow or similar ticketing tools
Ability to follow standardized operating procedures and maintain transaction accuracy
Basic understanding of data validation and record maintenance practices
AI & Automation Skills
Demonstrates AI awareness by understanding where AI can support productivity, reporting, documentation, data review, and exception identification in business operations
Uses AI tools responsibly with appropriate human validation, confidentiality, data protection, and compliance awareness
Identifies automation opportunities by observing repetitive activities, high-volume transactions, manual reconciliations, recurring errors, and process bottlenecks
Supports automation initiatives by providing process knowledge, sample data, test cases, user acceptance testing support, and business feedback
Shows willingness to learn and adopt digital tools such as Power BI, Power Automate, ServiceNow workflows, SAP reporting features, and other business productivity tools
Soft Skills
Strong attention to detail and commitment to data accuracy
Good communication and stakeholder coordination skills
Ability to work in a process-driven and deadline-oriented environment
Team collaboration and adaptability
Strong organizational and time management skills
Accountability and ownership of assigned tasks
Solution-oriented mindset
Why You’ll Love Working at KONE?
Work with a globally respected brand and culturally diverse teams.
Competitive pay + performance-based bonuses.
Professional development opportunities to help you grow your career.
A dynamic, innovative, and supportive team culture.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
At KONE, we believe in fair and competitive pay that recognizes performance and supports employee engagement. Our approach covers a comprehensive total rewards package, including both financial and non-financial benefits. We are committed to fostering a culture of fairness, respect, equity, diversity, and inclusion.
Read more on https://kone.com/global/en/careers.html
