R&D unit in KTI is responsible for developing digital services at KONE. It’s the development engine for our Digital Services such as KONE 24/7 Connected Services, Office Flow and Partnership Ecosystem. Our common goal at KONE is to keep the end users safe and people flow uninterrupted. KONE moves 2 billion people every day and that means our services can really make cities better places to live
We are seeking a highly skilled and experienced Operations Engineer to join our Solution Operations team. This role focuses on ensuring system stability, driving operational excellence, and supporting end-to-end incident management across multiple platforms. The ideal candidate will combine strong operational expertise with hands-on technical skills in DevOps, cloud platforms, and automation.
Key Responsibilities
Operations & Incident Management
Manage and contribute to end-to-end incident lifecycle, ensuring timely resolution within defined SLAs and KPIs.
Perform advanced troubleshooting across multiple technologies and environments (global and local).
Lead and/or support problem management and root cause analysis (RCA) initiatives.
Collaborate with cross-functional teams (Product Owners, Developers, Business, and Support teams) for issue resolution.
Provide hands-on operational support and coordinate with stakeholders during critical incidents.
DevOps & Automation
Apply DevOps best practices to improve operational efficiency and system reliability.
Manage and maintain CI/CD pipelines using tools like Jenkins and GitLab.
Develop and deploy automation scripts using Python, PowerShell, or similar tools.
Contribute to continuous improvement of DevOps processes and workflows.
Actively work on the semi-development workloads collected from the development teams.
Actively find opportunities & drive the AI initiatives within the CAI Ops stream.
Monitoring & System Optimization
Monitor system health and performance using cloud-native and third-party monitoring tools.
Identify opportunities for proactive monitoring, automation, and stability improvements.
Optimize infrastructure for performance, scalability, and cost-efficiency.
Technical Ownership
Maintain strong understanding of applications, infrastructure, and product architecture.
Manage configuration of systems within scope (where applicable).
Ensure proper documentation and adherence to operational standards and processes.
Required Skills & Qualifications
Must-Have Skills
Strong experience in IT Operations / Production Support.
Hands-on expertise in
Cloud Platforms: AWS
CI/CD Tools: Jenkins, GitLab, GiHub
Scripting: Python, PowerShell
Proven experience in
Incident, Problem, and Release Management
SLA/KPI-driven operations
Cross-team communication and stakeholder management
Solid understanding of DevOps principles and practices
Experience with system monitoring, alerting, and observability tools
Experience in infrastructure optimization and cost management
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
