The Client Services Manager leads Account Leads and Digital Marketing Analysts, ensuring prioritization, quality execution, and consistent progress against client goals. This role partners closely with senior internal stakeholders and publishing partners and contributes to client growth, automation initiatives, and team culture.
What You'll Do
Own the day-to-day client relationship and be accountable for execution, performance, and delivery
Manage a complex enterprise account with defined scope and support, building toward broader strategic ownership
Define and communicate client strategy in partnership with internal leadership, translating goals into execution plans
Drive performance and incremental growth through testing, optimization, and use of automation
Lead client calls and written communication, providing clear insights and recommendations grounded in data
Oversee the development and delivery of quarterly business reviews, including storytelling with performance data
Review client performance to identify trends, risks, and opportunities
Lead and manage Account Leads and Digital Marketing Analysts, providing coaching, feedback, and prioritization support
Ensure timely delivery of projects, initiatives, and ongoing workstreams
Develop and execute testing initiatives and evaluate results
Maintain strong relationships with publishing partners, including regular touchpoints and product feedback
Lead initiatives focused on automation, operational efficiency, and scalability
Collaborate with cross-functional teams including product, technology, and analytics
Contribute to team knowledge through research on industry trends, competitors, and solutions
Assist with new client onboardings and sales pitches as needed
Represent Koddi in client meetings and industry forums as appropriate
What You'll Bring
4+ years of relevant professional experience
Experience leading accounts or major workstreams with increasing ownership and complexity
Prior experience managing or mentoring team members, either formally or informally
Working knowledge of enterprise digital marketing programs, including metasearch, paid search, and display
Strong understanding of the travel industry, including online travel agencies and hotel brands
Strong analytical skills with the ability to synthesize data into insights and recommendations
Clear and confident written and verbal communication skills with clients and internal stakeholders
Comfort operating with accountability while continuing to develop strategic and leadership depth
Ability to manage multiple priorities and operate effectively in both independent and team environments
