Engage in collaborative discussions across FHR IT teams, leveraging your critical thinking and technical expertise, to drive permanent solutions and continuous improvement to monitoring, alerts and logging, aiming for issue prevention where feasible or proactive detection for faster resolution
Be connected to expected SLAs, responding and resolving critical issues on time, and working with IT teams to ensure monitoring and alerting is in place to detect and alert anomalies that can impact business SLAs
Leverage, improve and support AI agents and workflows to analyze and solve complex business challenges, maintain and refine troubleshooting and user-facing knowledge bases, and improve support experience.
Continuously seek ways to improve customer experience, work execution efficiency and application and data reliability, applying forward-thinking service improvements
Be part of the team’s on-call rotation (2 weekdays every 2 weeks, 1 weekend every 6 weeks)
Who You Are (Basic Qualifications)
Experience troubleshooting applications with complex integrations (event-based, APIs)
Experience in SQL and basic coding capabilities (PowerShell, Python or similar)
Experience in or an interest in leveraging emerging AI technologies or building AI agents or workflows that automate and improve processes
Experience partnering effectively with IT and non-IT stakeholders with the ability to articulate business impact
This role is not eligible for visa sponsorship
What Will Put You Ahead
Experience with Cypher queries, including the ability to read/change queries to navigate data errors, and/or read and understand Graph database models
Experience with AWS Technologies (Lambda, S3, Cloudwatch)
Experience with scheduling and monitoring tools (Grafana, Automic, LogicMonitor, or others), and knowledge of effective alerting practices
Familiarity using GitHub with the ability to navigate code repositories and find/understand feature files
Familiarity with data integration tools such as Denodo, Alteryx, Matillion
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000+ miles of pipeline – delivering energy to farmers, manufacturers and families. Our team champions innovation and excellence to help power modern life.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
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