Kobie
From Kobie's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.
Join a National Top Workplace
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers.
Discover more about our perks and benefits here.
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role.
As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in-person connection and collaboration that strengthens our teams, supports our clients, and enhances our culture. While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. Candidates should be able and willing to travel as needed to fulfill the responsibilities of the role.
About the team and what we'll build together
The Operations Manager is responsible for supporting the improvement of organizational efficiency, specifically programmatic, technical, and client centric operations to accelerate development and ensure long-term success. A qualified and ambitious candidate can combine analytical skills with creativity to add to the organization towards achieving greater operational efficiency and growth. The perfect candidate will have a passion for the Kobie mission and will possess a strong understanding of the business to be able to contribute to the organizational strategic planning process. The position allows a candidate to focus on the logistics of a technical operations team while having regular interactions with the client, the internal client support team, IT Engineering Team, and other professionals as required.
Manage the daily operational logistics of the intra-Kobie team respective to the client assigned.
Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements.
Working with client services team and technology team on the implementation and tracking of client’s requirements for program success
Help maintain effective working relationships with affiliate client organization, and other members of the Kobie Team.
Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services.
Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives.
Identify and implement automation and optimization opportunities to streamline operations and enhance scalability.
Proactively address operational challenges and resolve issues to minimize impact on customer experience.
Support the creation and execution of client programs.
Aid with program, client, and intra-team logistics.
Support strategic vision and the sustainability of programming.
Lead program and support including facilitation, leading discussions, delivering results and success.
Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development.
Serve as point of contact and maintain positive and effective relationships with client, internal client team, and others as required.
Develop and implement strategic plans for loyalty rewards programs, aligned with business objectives and customer needs.
Monitor program performance metrics and KPIs to identify trends, opportunities, and areas for improvement.
Strong organizational and management skills
Excellent communication skills – written and verbal.
Problem solving skills
High level of curiosity
Ability to prioritize and manage in a constantly changing environment.
Ability to think strategically and help create the vision for the client.
Intra-Team coordination and leadership skills
Commitment to the mission, Kobie values, and goals of the client
Experience Workflow management tools /Project Tracking Software preferred
MS Office Suite
Enterprise application management experience
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