Client Problem Solving: Engage directly with clients to solve complex cybersecurity challenges and guide them through sophisticated threat landscapes.
Phishing & Vulnerability Advisory: Educate and advise customers on mitigating phishing attacks, strengthening email security, and defending against emerging industry vulnerabilities.
Threat Communication: Articulate complex threat intelligence, malware analysis findings, and threat actor techniques in accessible, client-facing discussions and presentations.
Cross-Departmental Enablement: Partner with customer-facing teams (such as Sales, Account Management, and Customer Success) to empower them with expert Threat Intelligence insights and talking points.
Stakeholder Collaboration: Collaborate seamlessly with internal teams and external stakeholders, sharing security knowledge to build strong, trusted partnerships.
Requirements
Experience in customer-facing environments
Experience with triaging complex customer queries.
Experience with databases (SQL or MQL) preferable
BS or equivalent plus 3 years experience
MS or equivalent plus 1 year experience
Experience in malicious URL and phishing Email analysis - desireable or a willingness to learn
Familiarity with Python automation - desireable or a willingness to learn
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
