You will serve as the second point of escalation when field product support teams have been unable to isolate or resolve an equipment problem. Working with field engineers, product specialists, and engineering teams, you will help determine root cause, develop an effective recovery plan, and restore equipment performance for our customers.
This description retains the internally reviewed responsibilities for unresolved KLA equipment issues, short-notice worldwide field support, technical reporting, training, and 40–70% domestic and international travel.
What You’ll Do
Serve as the second-level technical escalation resource for ongoing issues involving KLA semiconductor equipment when field product support teams are unable to resolve the problem.
Assist field engineers with diagnosing, troubleshooting, and debugging sophisticated optical, electrical, mechanical, and electro-mechanical equipment, including computer-control systems and integrated software solutions.
Apply in-depth system knowledge and a strong understanding of equipment operating principles to isolate complex or ambiguous failures.
Perform hands-on, system-level problem solving to identify root cause, determine corrective action, and minimize equipment downtime.
Exercise sound technical judgment within broadly defined practices and policies when selecting troubleshooting methods, diagnostic techniques, and recovery actions.
Collaborate with product specialists, engineering teams, field organizations, and other technical partners to develop an optimized plan of action.
Drive escalated issues toward resolution, restore equipment functionality, and support a positive customer outcome.
Travel to customer locations regionally and worldwide, sometimes on short notice, to support critical escalated issues on-site.
Document troubleshooting processes, diagnostic results, technical findings, corrective actions, and lessons learned.
Prepare clear service reports and postmortem reports following significant technical events.
Support equipment installation, relocation, modification, or upgrade activities as needed.
Provide technical training, knowledge transfer, and troubleshooting guidance to field engineers and other technical personnel
What We’re Looking For
Demonstrated hands-on equipment problem-solving and troubleshooting experience.
Experience working with semiconductor manufacturing equipment, semiconductor capital equipment, or other sophisticated capital equipment.
Ability to troubleshoot integrated systems involving optical, electrical, mechanical, electro-mechanical, computer-control, and software components.
Ability to move beyond symptom identification and perform structured fault isolation and root-cause problem solving.
Ability to collaborate effectively across field service, product support, engineering, and specialist teams.
Ability to communicate technical findings clearly through written reports, troubleshooting documentation, and technical training.
Ability to remain customer-focused and solution-oriented while supporting urgent or high-impact equipment issues.
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; Or equivalent work experience
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
- Total Rewards
- Base Pay Range: $32.50 - $48.00 Per Hour
Primary Location: USA-AZ-Phoenix-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
Equal Opportunity Statement
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.
