Drive user adoption across divisions and global regions
Monitor operational KPIs, process health, and corporate adoption
Partner with IT to prioritize enhancements and support future roadmap planning
Develop standard operating procedures, governance and operational documentation
Support training, communications, and rollout activities for new capabilities
Spec Management Operations
Lead operational execution of the enterprise Spec Management program
Coordinate cross-functional reviews between field organizations, Division PMMs, Service, Engineering, and PLC stakeholders
Drive request quality, governance, and timely decision making
Facilitate customer communication workflows from request through closure
Monitor request cycle times, bottlenecks, and adoption metrics while identifying continuous improvement opportunities
Cross-functional Program Management
Coordinate multiple initiatives simultaneously across Engineering, Service, Marketing, Operations and IT
Facilitate recurring stakeholder meetings and executive updates
Track project milestones, risks, issues, and dependencies
Develop executive dashboards and program metrics
Identify opportunities to simplify processes and improve customer experience
Roadmap Driver
Analyze operational data to identify trends and improvement opportunities
Recommend workflow automation and AI-enabled capabilities
Support enterprise governance for customer operational processes
Drive standardization across business units while balancing division specific needs
Skills
Strong cross-functional skills.
Ability to drive alignment across divisions, regions, and senior stakeholders.
Strong communication skills with ability to simplify complex process and governance topics.
Analytical mindset with experience using metrics to drive accountability and improvement.
Ability to manage multiple workstreams, priorities, risks, and stakeholders.
Strong customer-focus and ability to connect field needs with division and PLC decision-making.
Experience with enterprise systems, business process design, and adoption management.
Strong organizational skills with ability to manage multiple priorities
Preferred Qualifications
Minimum of 7 years of relevant experience leading cross-functional programs, business process initiatives, or customer-facing operational programs.
Experience working with product marketing, applications, service, engineering, field, or customer programs in the semiconductor industry.
Strong understanding of customer specification management, product lifecycle governance, or customer processes.
Experience driving enterprise-wide deployment, stakeholder training, change management, and adoption.
Demonstrated ability to manage executive-level communication, program risks, roadmap planning, and cross-division alignment.
Familiarity with KLA tools, customer workflows, PLC processes, or related enterprise platforms preferred.
Minimum Qualifications
5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or equivalent experience
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
- Total Rewards
- Base Pay Range: $111,900.00 - $164,100.00 Annually
Primary Location: USA-CA-Milpitas-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
Equal Opportunity Statement
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.
